Instructional designer
1 week ago
With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit Overview
The Global Platform Operations Team is responsible for supporting the business in client onboarding, automation initiatives, workflow optimization, new requirements support, and training and documentation. The Instructional Designer will support Deluxe's learning objectives, including: creating e Learning, delivering Live training, and reporting on learning metrics. The Instructional Designer ensures successful training experiences and transfer of knowledge to technical and non-technical audiences utilizing appropriate techniques/toolsets/software. The Instructional Designer will work with various internal and external stakeholders, including senior managers and department managers to understand learning needs, to ensure successful knowledge transfer, use of best practices, and correct use of technology.
Primary Responsibilities
Deliver effective and successful learning experiences to various audiences using the most effective delivery method and with knowledge checks where appropriate
Create and deliver written learning materials, including documentation, one-sheets, reference guides, etc.
Create and update content for e Learning modules, either creating new, or using source materials provided by subject matter experts
Create and deliver presentations for live training of varying learner audience sizes
Support creation and distribution of best practices and guidelines for creating effective learning experiences
Lead live training sessions, and various metrics, including track attendance
Create Facilitator’s guides
Support rollout of technology learning
Create schedules of learning deliverables to keep stakeholders informed, and to ensure delivery of learning on time as scheduled
Maintain learning inventory to track deliverables
Qualifications
Bachelors Degree preferred
2+ years experience in Instructional Designer driving training initiatives with results in meeting goals and stakeholder needs
Experience in the design and development of training content using a variety of tools, with advanced skills in Power Point, Articulate 360 (Storyline) , Canva, etc.
Experience in the delivery of instructor-led (classroom and virtual) training
Understanding of content fulfilment, digital workflows, asset and data management systems/platforms, multimedia formats, and localization asset creation and delivery is a plus
Excellent teamwork, written and verbal communication skills
Ability to communicate ideas in both technical and user-friendly language
Excellent attention to detail with strong organizational skills and ability to multitask
Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.
Applicant should be flexible with change in work weeks and / or shift if there’s a business need.
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