Customer support associate

3 months ago


Bangalore, India Playo Full time

The Opportunity: We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are.

This is not an ancillary support requirement – but rather a role that addresses the very core ‘Customer is King’ value which is at the heart of our venture.

We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns.

So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then you’re the one we’re looking for.

  Responsibilities: · Address inbound customer queries over calls and emails.

· Follow up with internal team/merchant partners and with users to ensure resolutions wherever necessary.

· Maintaining response and resolution time allocated by the organization.

· Escalating complex issues to higher levels of support.

· Identifying and reporting on trends and patterns.

· Providing feedback and suggestions for improvement.

  Requirements: · 1-3 years of experience in a BPO or customer redressal role.

· Strong written and oral communication skills in English.

· Proficient in basic computer skills including internet, email, Google Drive, Microsoft Word/Excel.

· Working knowledge of CRM solutions like Zendesk/Freshdesk.

· Strong interpersonal skills and high levels of empathy.



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