Customer Support Associate

2 months ago


Bangalore Urban District Karnataka, India Genesis HR Services Full time

**Hiring (Contact - Antra-9119383434)**

**International Voice Process |Process Specialist**

Required Qualification: Graduate

Required Experience: Minimum 2 Year in International Voice Process

**Responsibilities**:

- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.

CTC: Upto 6LPA + Allowances + Incentives

Location: Banaglore Electronic City

Notice: Immediate Joiner Only

Work Mode:Work From Office

Shifts:24/7 Shifts

Working Days:5 Days Working, 2 Days off

Transport: 2 Way Cab Facility

If Interested ,Contact Below:
**Antra-9119383434**

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person



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