Customer Support Associate
2 months ago
**Hiring (Contact - Antra-9119383434)**
**International Voice Process |Process Specialist**
Required Qualification: Graduate
Required Experience: Minimum 2 Year in International Voice Process
**Responsibilities**:
- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
CTC: Upto 6LPA + Allowances + Incentives
Location: Banaglore Electronic City
Notice: Immediate Joiner Only
Work Mode:Work From Office
Shifts:24/7 Shifts
Working Days:5 Days Working, 2 Days off
Transport: 2 Way Cab Facility
If Interested ,Contact Below:
**Antra-9119383434**
**Job Types**: Full-time, Permanent
Pay: ₹500,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Performance bonus
- Shift allowance
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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