Performance Support Engineer

About Position:
We are looking for an experienced IBM ISIM/TDI (IBM Security Identity Manager / IBM Tivoli Directory Integrator) Support Personnel to join our team. The ideal candidate will have hands-on experience in IBM ISIM/TDI support, troubleshooting, and integration.

Role: IAM Support Engineer
Location: AII Persistent Locations
Experience: 3 to 8 Years
Job Type: Full Time Employment

What You'll Do:

IBM ISIM/IGI, TDI support,
troubleshooting, and integration. Managing the lifecycle of identity management systems,
Ensuring system functionality, resolving technical issues,
Supporting various IBM security tools.

Expertise You'll Bring:

~ Provide operational support for IBM ISIM (IBM Security Identity Manager) and IBM TDI (IBM Tivoli Directory Integrator) systems.
~ Troubleshoot, analyze, and resolve issues related to ISIM/TDI environments, both in production and non-production setups.
~ Manage identity lifecycle operations, including provisioning, de-provisioning, access control, and identity governance.
~ Conduct regular health checks and monitoring of ISIM/TDI systems to ensure optimal performance and availability.
~ Support integration with various systems and applications, ensuring secure and efficient flow of identity and access data.
~ Assist with upgrades, patches, and deployments to ensure systems are up to date.
~ Work closely with development and security teams to identify and implement improvements to the ISIM/TDI systems.
~ Collaborate with customers to understand their business requirements and recommend identity management solutions.
~ Document solutions, issues, and workarounds to build a knowledge base for the team and customers.
~ Support and troubleshoot user authentication issues, Single Sign-On (SSO), and integration with LDAP/Active Directory.
~ Provide timely and efficient issue resolution in accordance with service level agreements (SLAs).
~ Skills and Qualifications:
~ Bachelor's degree in Computer Science, Information Technology, or a related field.
~5-6 years of experience working with IBM ISIM (IBM Security Identity Manager) and IBM TDI (IBM Tivoli Directory Integrator).
~ Hands-on experience in configuring, troubleshooting, and maintaining IBM ISIM and TDI environments.
~ Strong understanding of identity management concepts, including user provisioning, role-based access control (RBAC), SSO, and governance.
~ Experience with LDAP, Active Directory, and other directory services.
~ Knowledge of web services (SOAP, REST) and experience with integration protocols.
~ Familiarity with security best practices and tools in identity management.
~ Strong problem-solving, debugging, and troubleshooting skills.
~ Excellent communication skills, both written and verbal.
~ Ability to work independently and as part of a team.
~ Experience with ServiceNow is a plus.
~ Strong analytical skills and attention to detail.
~ Good communication skills
~ Must work in EST time zone to begin with, but few months down the line, we may have 24/7 shift so should be willing for that.

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

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