Ccd customer service agent us and c

6 days ago

Mumbai, India Carestream Full time
Position Objectives:
The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog equipment as well as consumables for said equipment. The Service Agent will also support Field Engineers who need to update cases, create invoices (feedback) specifying time and materials used to resolve customer issues.
Responsibilities:
o Provide help and support to customers solving issues with their radiographic equipment and/or doubts about their accounts via e-mail, telephone or any other electronic device.
o Records all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible
o Support Carestream Engineers who need to process an escalation with level 2 specialists on radiographic equipment.
o Understand and interpret customers’ needs.
o Identify issues and determine the best action to solve these within the department guidelines.
o Deliver customer satisfaction, internal as well as external, straining continuously to improve the service/products we provide.
o Convey relevant information regarding the success of the case efficiently and clearly in order to repair and solve customers’ doubts.
o Efficient multi-tasking management.
o Respond any questions on the status of a service call, account or equipment.
o Provide details on the dispatch process regarding customers’ equipment and/or complaints on service accounts.
Follow up meticulously on open cases by L1 agents until fully closed.
Education : Bachelor’s Degree/Graduate.
Language : Strong proficiency in English, both oral and written
Experience : 2 years experience in customer service in an international inbound call operations.
Schedule : Flexibility to shift schedules in a 24/7 operations
Abilities :
General knowledge of MS Office
Strong customer service orientation
Ability to articulate clearly.
Readiness in data capturing.
Interpersonal abilities.
Team work abilities
Ability to work under pressure
Application Knowledge : SAP, CRM, MS Office.

  • CCD Customer Service Agent US and C

    3 weeks ago

    mumbai, India Carestream Full time

    Position Objectives:The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog...

  • Ccd customer service agent us and c

    3 weeks ago

    Mumbai, India Carestream Full time

    Position Objectives: The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog...

  • CCD Customer Service Agent US and C

    3 weeks ago

    Mumbai, India Carestream Full time

    Position Objectives:The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog...

  • CCD Customer Service Agent US and C

    3 weeks ago

    mumbai, India Carestream Full time

    Position Objectives: The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog...

  • CCD Customer Service Agent US and C

    3 weeks ago

    Mumbai, India Carestream Full time

    Position Objectives:The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog...

  • CCD Customer Service Agent US and C

    4 months ago

    Mumbai, India Carestream Full time

    Position Objectives: The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog...

  • Executive - Customer Service

    2 weeks ago

    Mumbai, Maharashtra, India Carestream Health Full time

    **Date**:Oct 31, 2024 **Location**: Mumbai, IN **Company**:Carestream Health **Position Summary**: As a Customer Care Dispatch (CCD) Analyst, your fundamental role is providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate...

  • Customer Service Agent @ Mumbai

    5 days ago

    Mumbai, Maharashtra, India CapTalent HR Full time

    **Job Title:** Customer Service Agent @ MumbaiWe are seeking a highly skilled Customer Service Agent to join our team at CapTalent HR in Mumbai. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.**Key Responsibilities:**Provide high-quality...

  • Customer Service Agent

    2 weeks ago

    Mumbai, Maharashtra, India InvenTel Full time

    **Title**: Customer Service Agent **Department**: Call Center/Customer Service **Reports To**: Supervisor, Call Center Performance & Quality **Summary**: We're seeking a dedicated Customer Service Agent to become an integral part of our call center team. Your mission will be to deliver outstanding customer service and support by addressing inquiries,...

  • International Customer Service Agent

    5 months ago

    Mumbai, India Vibrantzz Management Services Full time

    Hello Jobseekers !!! We are urgently hiring for Customer Service Agent. Responsible for handing US, UK and Australian customer and resolving there queries. Opening for US and Australian based process. One time Transportation will be provided via Cab Job Location: Malad, Andheri and Thane. English Fluency criteria: C1, C2, C3, B2 High and B2 only. Work...

  • Customer Service Director

    3 weeks ago

    Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a seasoned Customer Service Manager to lead our customer service team and drive exceptional customer experiences.Key ResponsibilitiesDevelop and implement customer service strategies to enhance customer satisfaction and loyalty.Lead a team of customer service agents to provide timely and effective resolutions to customer...

  • Senior Cargo Customer Service Agent

    3 weeks ago

    Mumbai, Maharashtra, India Qatar Duty Free Full time

    Job Title: Senior Cargo Customer Service AgentJob Summary:We are seeking a highly skilled and experienced Senior Cargo Customer Service Agent to join our team in Mumbai, India. The successful candidate will be responsible for providing exceptional customer service, ensuring smooth cargo operations, and contributing to the growth and success of our cargo...

  • Customer Experience Agent

    1 week ago

    Mumbai, Maharashtra, India Bark Full time

    Customer Experience AgentAt Bark, we are seeking a highly skilled and motivated Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for providing excellent customer service to our professionals and clients, responding to emails and resolving queries promptly.ResponsibilitiesFirst point of contact for our...

  • Airport Customer Service Agent

    4 days ago

    Mumbai, Maharashtra, India konrad integrated Full time

    We are seeking a highly skilled and customer-focused individual to join our team as an Airport Customer Service Agent. In this role, you will be responsible for providing exceptional service to passengers and ensuring a seamless travel experience.Key Responsibilities:Greet and welcome passengers, responding to their inquiries and providing assistance as...

  • Airport Services Agent

    5 days ago

    Mumbai, Maharashtra, India Sarthak export placement Full time

    Airport Ground Staff Job in Mumbai: As an Airport Services Agent with Sarthak Export Placement, you will play a vital role in ensuring the smooth operation of airport services. You will be responsible for providing exceptional customer service to travelers at the terminal, creating a welcoming environment, and adhering to safety policies and security...

  • Customer Experience Agent

    3 weeks ago

    Mumbai, Maharashtra, India Bark Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Agent to join our team at Bark. As a Customer Experience Agent, you will be the first point of contact for our professionals and customers, providing exceptional support and resolving queries promptly.Key ResponsibilitiesProvide product expertise and assist professionals with any...

  • Airport Services Agent

    5 months ago

    Mumbai, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Mumbai, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Telesales Agent

    5 months ago

    Mumbai, India Healthifam Lifecare and Technology Pvt. Ltd Full time

    **Job Description: Telesales Agent - HealthiFam Lifecare & Technology Pvt. Ltd** **Position Overview**:HealthiFam Lifecare & Technology Pvt. Ltd is seeking enthusiastic and goal-driven Telesales Agents to join our dynamic team. As a Telesales Agent, you will play a vital role in promoting and selling our health card services to potential customers. Your...

  • Customer Service Team Member

    2 months ago

    Andheri East, Mumbai, Maharashtra, India Ensetu Solutions Pvt. Ltd. Full time

    Opening in CCD (Cafe Coffe Day) Salary - Up to 14k In-hand + Incentive Qualification - Graduate Only Experience - Fresher & Experience Location - Andheri Pawai Must Anup Mishra 92261 27354 Pay: ₹10,531.07 - ₹14,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental Pay: -...

  • Customer Service Agent

    5 months ago

    Navi Mumbai, India Nayan Jyoti Logistics Full time

    **About us** Nayan Jyoti Logistics is a small business in plot no C 39 A, TTc industrial area Pawane Midc Navi Mumbai 400705. We are professional, agile and our goal is to To provide customer a prompt service for there shipments, goods. Our work environment includes: - Modern office setting - Food provided Need to handle customer querries, or any...