Implementation Specialist

2 months ago

Pune, India Avalara Full time

Job Description What You’ll Do Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This position requires the ability to learn quickly to start working independently in a fast-paced, dynamic environment where attention to detail, analytical skills and strong communication skills are essential. As a member of the Avalara Implementation team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the customer philosophy and will be held accountable for increasing the overall satisfaction of our customer base. Assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth, and positive employee morale. As part of the Implementation Team, you'd focus on New Product Introductions, with enhanced focus on customer onboarding. The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience. Experience in implementing ERP solutions. Understanding of the tax, tax processes, data and systems concepts and an ability to troubleshoot complex issues related to them. Experience in techno functional role and the capability of translating business requirements to technical configurations. Demonstrated ability to thrive in a fast-paced customer service environment, managing a large portfolio of active customers through their implementation or support process; organization and the ability to balance multiple clients and varying needs is critical to this role's success. 2-5 years of software implementation, preferably within the B2B sector. Proficient with Microsoft Office Suite, specifically Excel and PowerPoint Efficient work habits that allow for a significant level of multi-tasking and ability to effectively prioritize to deliver impact and results. Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed. Flexibility and a willingness to immerse themselves in the detail of projects to quickly solve problems. Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams. Excellent analytical, organizational skills and team player Goal-driven and self-motivated towards continual improvement in knowledge, efficiency, productivity, and customer service; Consultants are measured on a combination of the number of projects successfully completed per month and the quality of the implementation. Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility Demonstrated ability to install and configure one or more of the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes. Understanding and work experience in implementing tax compliance solutions Having worked at large consulting firms a definite plus. Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software. Experience as a Tax Manager, Tax Accountant, or bookkeeper for a business. Knowledgeable in APIs. Experience in working with near shore/offshore delivery, contractors, and partners. Independent thinking with keen problem-solving skills. Relationship development and management. We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day. Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K. Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, or any other factor protected by law.

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