Client Solutions Manager
2 weeks ago
Reporting to: Account Director
Location: Gurugram
About Us:
VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices — powered by deep data and technology experience.
For more information, visit & Responsibilities
- Serve as the main point of contact for assigned clients, managing day-to-day communications and ensuring their needs are met.
- Develop deep relationships with clients to understand their business objectives, challenges, and social media goals.
- Provide expert advice and recommendations to clients on social media strategies, trends, and best practices.
- Collaborate with clients and internal teams to develop tailored social media strategies and campaign plans.
- Oversee the creation, execution, and optimization of social media campaigns across various platforms (e.g., Facebook, Instagram, LinkedIn, Twitter).
- Monitor campaign performance, analyze results, and provide actionable insights to clients to enhance campaign effectiveness.
- Coordinate with creative, media, and analytics teams to ensure campaigns are executed on time, within budget, and to client specifications.
- Manage campaign schedules, budgets, and deliverables, ensuring all aspects of the project are aligned with client expectations.
- Prepare and present detailed performance reports, including key metrics, ROI analysis, and strategic recommendations.
- Use data-driven insights to refine social media strategies and optimize future campaigns.
- Stay updated on industry trends, emerging social media technologies, and the competitive landscape to provide informed recommendations.
- Identify opportunities for innovation and improvement in social media practices and campaign execution.
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