Support engineer

2 weeks ago

Bangalore, India CrimsonLogic Pte Ltd Full time

Support Engineer As a support engineer, you will be part of a team of support engineers that works exclusively for the EARTech department, supporting its solutions and projects.

This position offers a unique opportunity to transform the transport and logistics industry by spearheading a push for automation and mechatronic systems, allowing you to apply your cutting-edge knowledge and passion for technology to support robust engineering solutions.

Responsibilities System integration Assist customer IT development team and/or their appointed external vendor(s) on the local application systems impact analysis, system change requirements, testing & implementation Support customer IT development team and/or their appointed external vendor(s) in understanding the local applications integration requirement and perform system integration testing (SIT) jointly with local IT teams of the Terminal Install, setup & configure all applications with the support of the Software Delivery Team Design and implement agreed system cut over approach together with Customer Application support Provide timely and effective 1st and 2nd line product & technical support professionally and efficiently, maintaining a high degree of customer service and meeting service level agreements Define, implement, execute, and monitor 1st and 2nd level application support processes to best support business needs Register and troubleshoot all reported incidents and service requests Monitor the ticketing system for reported incidents, service requests, and escalations from Customers’ level 1 support Provide UAT, Operations Trial, and go-live support on-site or off-site Provide assessment on incident severity to differentiate critical from non-critical issues Work effectively and productively with 3rd line support to resolve issues Provide timely and appropriate internal escalations to Support Team Lead and/or Account Manager for blocking incidents Experience 2-4 Years in application and technical support Experience on MS SQL, Java, SQL Familiar with web-based (Java) applications Strong working experience with SQL scripting with the ability to craft and execute complex SQLs Wide knowledge of computer environments, including server, desktop, handhelds & vehicle-mounted terminal Experience in application deployments (server and client-side) Strong familiarity with Help Desk and service management tools

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