System Administrator

4 weeks ago

Bangalore, India Falabella India Full time

Job Responsibilities:

  • Provide an exceptional customer support experience as the SPOC for internal IT, assisting with issues such as account creation, application support, and hardware support.
  • Administer, install, and support both Windows and macOS systems, including deployment and setup.
  • Handle IT requests via Jira, Slack, email, and in person.
  • Respond to and resolve IT support requests promptly.
  • Document and maintain system administration procedures and policies.
  • Troubleshoot and resolve technical incidents on Windows and macOS.
  • Provide support for audio/video equipment in conference rooms and during events.
  • Manage IT assets.
  • Handle basic networking.
  • Perform basic data center management.
  • This position requires working onsite for 5 days a week.

Required Skills:

  • Ability to work independently and within a team.
  • Strong analytical, detail-oriented, and problem-solving skills.
  • Proactive in identifying and addressing root causes.
  • High service orientation with customer-focused thinking.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical users.
  • Experience in IT asset management.
  • 2 to 5 years of experience in system administration and IT support.
  • Knowledge of Active Directory, Azure AD, and Office 365 user management.
  • Experience supporting 500+ users in a MNC.
  • Expertise in root cause analysis and incident resolution.
  • Experience with audio/video conferencing systems (e.g., Cisco, Poly, Logitech).
  • Proficiency in ITSM tools (e.g., ServiceNow, Jira).
  • Strong professional attitude and time management skills.

Recommended Technical Knowledge:

  • AV Support, MS Teams, Zoom, Slack, Windows/macOS, MDM (Intune, JAMF), Active Directory, Microsoft 365, JIRA & Confluence, End User Support, and ITSM.

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