Commercial Account Coordinator

OIA Global is a $1 billion+ world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledgebase, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.
The Implant Specialist is responsible for managing strategic customer accounts, ensuring smooth execution of freight forwarding and logistics operations, and maintaining strong client relationships. Positioned at the client site, the candidate ensures operational excellence, proactive problem-solving, and strong alignment with the automotive client's supply chain objectives. This role bridges the operational and commercial needs of both the client and the company, ensuring high service levels, continuous process improvement, and customer satisfaction.

Responsibilities
Client Service Support
Serve as a daily point of contact for operational issues and service requests from assigned client accounts.
Support communication between client stakeholders (logistics planners, shipping coordinators) and internal departments (warehousing, customs, transport).
Provide prompt responses to routine inquiries, tracking requests, or minor service concerns, escalating complex issues to management as needed.
Maintain positive relationships with client contacts by demonstrating reliability and professionalism in communications.

Operations Coordination
Assist in monitoring shipment status and update the client on delivery progress, delays, or changes.
Coordinate with operations teams to resolve issues related to documentation, compliance, and order fulfilment under guidance from senior staff.
Ensure accuracy of basic shipping records, delivery confirmations, and related documentation.

Reporting & Administration
Support the preparation of daily or weekly tracking reports as required by client agreements.
Collect routine operational data to support KPI and performance review requirements.
Assist with filing, basic invoicing checks, or administrative activity to ensure smooth workflow.

Service Quality & Improvement
Record service failures or complaints and escalate to the supervisor/manager for resolution.
Participate in regular process updates or service verification as instructed by management.

Qualifications
~ Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
~3–5+ years of experience in freight forwarding, logistics, or supply chain.
~ Strong knowledge of international shipping, incoterms, customs regulations, and multimodal transport.
~ Excellent communication, negotiation, and interpersonal skills.
~ Proficient in logistics software (e.g., Cargowise, SAP, TMS systems) and MS Office Suite.
~ High proficiency in Excel, PowerPoint, TMS platforms etc.
~ Ability to work under pressure and manage critical/time-sensitive situations (e.g., line stops, VORs).
~ Willingness to work from the client site and travel as required.
~ Strong problem-solving and organizational abilities.
~ Able to work independently, especially in an on-site/implant environment.
~ Multilingual abilities (optional but advantageous depending on region).

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to lift to 15lbs/5 kg
Minimum to no travel required
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

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