Call quality analyst

7 days ago

Delhi, India Convin Full time
Quality Analyst - BPO
Position: Senior Quality Analyst
Brief About Company:
Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.
At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.
Who are our clients:
We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, Medi Buddy, and Planet Spark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.
Still looking for more information, then check our website why you should apply:
If you love AI, understand Saa S, love selling, and looking to join a ship bound to fly- then Convin is the place for you.
Key Responsibilities:
∙ Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.
∙ Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.
∙ Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions.
∙ Provide feedback, coaching, and training to agents and improve performance and adherence to quality standards.
∙ Monitor adherence to regulatory compliance requirements and industry best practices.
∙ Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns.
Requirements:
∙ Proven 5+years of experience working in a Quality Analyst role within the Contact center industry, with a strong understanding of operations in voice - Non voice processes.
∙ Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement.
∙ Strong attention to detail and accuracy in performing audits, reviews, and assessments.
∙ Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels.
∙ Proficiency in using quality tools, software, and systems.
∙ Ability to work independently and collaboratively in a fast-paced and dynamic environment.
∙ Strong commitment to upholding ethical standards, integrity, and confidentiality.
Proficiency in Python is an added advantage.
We are looking for someone with a sales background who is driven conversion is A Plus.
Why Convin.ai:
∙ A professional yet friendly workplace that values growth, creativity, and innovation.
∙ Mentorship and opportunities to develop your design skills.
∙ A collaborative team culture where your contributions make a meaningful impact.

  • Product Analyst

    1 month ago

    Delhi, India Flexi Analyst Full time

    Company Description Flexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts. Role Description This is a full-time remote role...

  • Product Analyst

    1 month ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts.Role DescriptionThis is a full-time remote role for a...

  • Call Quality Analyst

    1 week ago

    delhi, India Convin Full time

    Quality Analyst - BPO Position: Senior Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Call Quality Analyst

    1 week ago

    Delhi, India Convin Full time

    Quality Analyst - BPOPosition: Senior Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin,...

  • Call Quality Analyst

    1 week ago

    delhi, India Convin Full time

    Quality Analyst - BPOPosition: Senior Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin,...

  • Call Quality Analyst

    1 week ago

    delhi, India Convin Full time

    Quality Analyst - BPOPosition: Senior Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin,...

  • Analyst/ sr analyst

    2 weeks ago

    Delhi, India Hero Vired Full time

    About Us: Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates? Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships,...

  • Call Quality Analyst

    1 week ago

    Delhi, India Convin Full time

    Quality Analyst - BPO Position: Senior Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Call Quality Analyst

    1 week ago

    Delhi, India Convin Full time

    Quality Analyst - BPOPosition: Senior Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin,...

  • Call Quality Analyst

    7 days ago

    delhi, India Convin Full time

    Quality Analyst - BPO Position: Senior Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Analyst/ Sr Analyst

    2 weeks ago

    delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Analyst/ Sr Analyst

    2 weeks ago

    Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Analyst/ sr analyst

    2 weeks ago

    Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Analyst/ Sr Analyst

    2 weeks ago

    Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Analyst Consultants | Design Engineer | delhi

    5 days ago

    delhi, India Analyst Consultants Full time

    Company Description Incorporated at a micro level in 1999 and today we are proud to see ourselves among the leading organizations of the country, dealing with various types of projects of different magnitude. We have a fully integrated “State of Art” office in NOIDA, UTTARPRADESH, BHARAT. Role Description This is a full-time on-site role for a Design...

  • Analyst/ Sr Analyst

    2 weeks ago

    Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Viredis your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the...

  • Analyst Consultants | Design Engineer | delhi

    2 days ago

    delhi, India Analyst Consultants Full time

    Company Description Incorporated at a micro level in 1999 and today we are proud to see ourselves among the top leading organizations of the country, dealing with various types of projects of different magnitude. We have a fully integrated “State of Art” office in NOIDA, UTTARPRADESH, INDIA. Role Description This is a full-time on-site role for a Design...

  • Quality Analyst

    5 months ago

    Okhla, Delhi, Delhi, India Wingexcel services Full time

    Urgent Hiring For Quality Analyst Location - Okhla Delhi Company Profile - Manufactring & Trading Hardwood Exprience - 4+ years Call for immediate interview at - 9910067053 **Salary**: ₹35,000.00 - ₹61,919.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus **Experience**: - total work: 4...

  • Analyst/ Sr Analyst

    2 weeks ago

    delhi, India Hero Vired Full time

    About Us: Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates? Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships,...

  • Analyst/ Sr Analyst

    2 weeks ago

    Delhi, India Hero Vired Full time

    About Us: Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates? Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships,...