Analyst/ Sr Analyst

1 month ago

Delhi, India Hero Vired Full time
About Us:
Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?
Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the trailblazers of tomorrow.
At Hero Vired , we firmly believe in the potential of every individual to achieve greatness. Leveraging the unparalleled expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape.
Through immersive, industry-aligned programs, we empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangible accomplishments. Our focus is to disrupt and reimagine traditional university education and upskilling for working professionals, achieved through impactful online certification and degree programs.
The illustrious Hero Group, boasting a diverse portfolio of businesses with a combined value of US$5 billion, spans sectors such as automotive manufacturing, finance, renewable energy, electronics manufacturing, and education. Under the umbrella of the Hero Group (BML Munjal family), you'll find renowned names like Hero MotoCorp, Hero FinCorp, Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and BML Munjal University.
Fore more information, please visit Title: Analyst/Sr Analyst - Quality Audits
Department: Quality
Location: Delhi (Sultanpur)
Job Type: Full Time
Work Type: Work from office
About the Role:
As an Analyst / Sr. Analyst - Quality Audits , you will be responsible for ensuring the quality of customer interactions by conducting thorough call audits and implementing quality improvement plans. You will collaborate closely with various teams to understand call parameters, assess compliance with policies, and contribute to the growth and revenue goals of the organization.
Roles and Responsibilities:
Conduct quality audits on pre-recorded and live customer calls, ensuring accuracy and compliance with established guidelines.
Cross-check end-to-end details on each case to ensure consistency and completeness of information.
Analyze quality processes and procedures to verify alignment with customer requirements and identify areas for improvement.
Collaborate with teams to establish daily, weekly, and monthly audit targets, and contribute to short- and long-term development plans.
Monitor agents adherence to proper pitch guidelines to meet minimum quality standards.
Provide regular feedback to agents and their reporting managers to foster continuous improvement.
Identify gaps in call quality and provide constructive feedback, conducting refresher sessions with agents to enhance their performance.
Conduct regular CRM audits to improve the accuracy and hygiene of agent-entered data.
Conduct case studies for critical cases as required to minimize losses and improve processes.
Requirements:
Proficiency in MS Office applications (Word, Excel, PowerPoint) and Office 365 tools.
Any graduation degree is required.
Minimum 1-2 years of experience as a Call Quality Analyst.
Good communication and writing skills in both Hindi and English.
Strong analytical skills to assess call quality and process effectiveness.

  • Flexi Analyst | Community Specialist

    1 week ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionChamp Team of Business-Quality-Data & Content Analysts at Flexi Analyst help businesses build their community for Acquisition, Retention, and Engagement. The company is led by a Leadership team with experience in Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst...

  • Flexi Analyst | Freelance Web Developer

    1 week ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a team of Business-Quality-Data & Content Analysts focused on helping businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. The company prioritizes adding value...

  • Flexi Analyst | Project Management Officer | delhi

    4 weeks ago

    delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on helping businesses build their community for Acquisition, Retention, and Engagement. With leadership team members from Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is dedicated to creating the world's largest community of...

  • Project Management Officer

    4 weeks ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on helping businesses build their community for Acquisition, Retention, and Engagement. With leadership team members from Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is dedicated to creating the world's largest community of...

  • Community Manager

    1 week ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a team of Business-Quality-Data & Content Analysts focused on helping businesses build their community for Acquisition, Retention, and Engagement. The leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, with a mission to create the world's largest community of Analysts. Our...

  • Freelance Web Developer

    7 days ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a team of Business-Quality-Data & Content Analysts focused on helping businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. The company prioritizes adding value...

  • Financial Analyst

    3 months ago

    delhi, India Flexi Analyst Full time

    The ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership.ResponsibilitiesAnalyze current and past...

  • Design Engineer

    1 month ago

    Delhi, India Analyst Consultants Full time

    Company DescriptionIncorporated at a micro level in 1999 and today we are proud to see ourselves among the top leading organizations of the country, dealing with various types of projects of different magnitude. We have a fully integrated “State of Art” office in NOIDA, UTTARPRADESH, INDIA.Role DescriptionThis is a full-time on-site role for a Design...

  • Analyst/ Sr Analyst

    2 months ago

    delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Analyst/ sr analyst

    2 months ago

    Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Analyst/ Sr Analyst

    2 months ago

    Delhi, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Viredis your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the...

  • SAP IBP Consultant

    3 weeks ago

    Delhi, India Kennametal Full time

    Job Title:- Analyst/Sr. Analyst – IBP Location:- BangaloreJob Summary:Kennametal is looking for Analyst/Sr. Analyst for SAP IBP module, who will help drive the success of key Kennametal supply chain management initiatives. This individual will be part of the IT Application Delivery team that supports business around manufacturing & supply chain.Primary...

  • Analyst/ Sr Analyst

    2 months ago

    Delhi, India Hero Vired Full time

    About Us: Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates? Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships,...

  • Sr. Business Analyst

    1 month ago

    Delhi, India DXFactor Full time

    DXFactor is a US-based tech company working with customers across the globe.We are looking for candidates for Sr Business Analyst (8-15 Yrs exp)We have our presence in:USIndia (Ahmedabad, Bangalore)Location: Ahmedabad (SG Highway)Website: Type: Full TimeRole DescriptionThis is a full-time on-site role for a Sr. Business Analyst at DXFactor in...

  • Senior Research Analyst

    3 weeks ago

    Delhi, India Aptita Full time

    Job Title- Research Analyst/Associate/Sr AnalystSummary –- Skills Required – Good sector knowledge for Analysts role- Analytical Skills, Research, and Statistics proficiency- Strong Communication abilities, Institutional clients connects would be added advantage- Experience in Sector Research and report writing- Good financial modeling skills- Attention...

  • Equity research analyst

    2 weeks ago

    Delhi, India Aptita Full time

    Role: Research Analyst/Associate/Sr AnalystSummarySkills Required: Report writing, financial modelling Fundamental research / modelling detailed workLocation: Mumbai BKCExperience range: 2 to 8Job ResponsibilitiesThis is a full-time on-site role for a Research Analyst/Associate/Sr Analyst in Mumbai. The role involves conducting market research, analyzing...

  • Equity Research Analyst

    3 weeks ago

    Delhi, India Aptita Full time

    Role: Research Analyst/Associate/Sr AnalystSummarySkills Required: Report writing, financial modelling Fundamental research / modelling detailed workLocation: Mumbai BKCExperience range: 2 to 8Job ResponsibilitiesThis is a full-time on-site role for a Research Analyst/Associate/Sr Analyst in Mumbai. The role involves conducting market research, analyzing...

  • Quality Analyst

    2 months ago

    New Delhi, India Vimerse Infotech Inc Full time

    Position- Quality AnalystLocation - Moti Nagar, DelhiRoles and Responsibilities:-Minimum 2 Years of Experience as Sr. Quality Analyst.Good communication, and motivational skills.Ability to take initiative and be a self-starterGood knowledge of RCA AnalysisKnowledge of Creating BQMKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Minimum 2 Years of Experience as Sr....

  • Aptita | Senior Research Analyst | india

    3 weeks ago

    Delhi, India Aptita Full time

    Job Title- Research Analyst/Associate/Sr AnalystSummary –Skills Required – Good sector knowledge for Analysts roleAnalytical Skills, Research, and Statistics proficiencyStrong Communication abilities, Institutional clients connects would be added advantageExperience in Sector Research and report writingGood financial modeling skillsAttention to detail...

  • Aptita | Senior Research Analyst | delhi

    3 weeks ago

    delhi, India Aptita Full time

    Job Title- Research Analyst/Associate/Sr AnalystSummary –Skills Required – Good sector knowledge for Analysts roleAnalytical Skills, Research, and Statistics proficiencyStrong Communication abilities, Institutional clients connects would be added advantageExperience in Sector Research and report writingGood financial modeling skillsAttention to detail...