Service Desk Analyst
17 hours ago
Service Desk Analyst Location: PAN IndiaExperience: 2–4 yearsChoosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service desk solutions.Your RoleAs a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. You’ll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.In this role, you will:Provide first-level technical support and resolve incidents efficiently.Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).Support user onboarding, access provisioning, and basic resource requests.Monitor system health and generate service performance reports.Guide users through self-service portals and support documentation.Coordinate with escalation teams for complex issue resolution.Ensure compliance with SLAs and service quality standards.Your Profile2+ years of experience in IT service desk, help desk, or technical support.Hands-on experience with cloud services support (preferably GCP).Proficiency in ITIL framework and service management processes.Strong troubleshooting skills in application and infrastructure support.Familiarity with remote support tools and basic system monitoring.Excellent communication and customer service skills.Ability to manage multiple tickets and priorities simultaneously.Bachelor’s or Master’s degree in a relevant field.Technical SkillsService Management: Incident, problem, and change management; SLA tracking; documentation and knowledge base management.Technical Support: User access management, application troubleshooting, remote support, and escalation handling.GCP Skills:Console navigation and basic resource managementIAM role assignments and access controlCompute Engine and Cloud Storage supportMonitoring dashboards and alert triageBilling usage analysis and cost monitoringCertifications (Preferred)ITIL Foundation (Required)Google Cloud Digital Leader or Associate Cloud EngineerWhat You’ll Love About Working HereFast-paced and collaborative work environment.Opportunities to work with global teams and cutting-edge technologies.Continuous learning and certification support.Flexible work arrangements and a strong focus on work-life balance.About UsCapgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.
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It Service Desk Analyst
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Bengaluru, Karnataka, India Frontier Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title: IT Service Desk AnalystDepartment: Service DeskLocation: Bangalore Reports to: RSDMJob Type: Full-timeJob Summary:We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure...
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Service Desk Analyst
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Bengaluru, Karnataka, India Wipro Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTitle: Service Desk Analyst - L1 Requisition ID: 67370 City: Bengaluru Country/Region: IN Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental...
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IT Service Desk Analyst I
2 weeks ago
Bengaluru, India Arrow Electronics Full timePosition: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You'll Be Doing A Tier 1 Help Desk Analyst typically takes the...
