Network & Telecom Engineer-Cisco

The Position

The Network & Telecom Engineer will be responsible for implementing, monitoring and maintaining all company networks and telephony configurations. We have adopted a Cisco networking standard for all switch, router, and firewall hardware and as such we need someone with hands-on practical Cisco networking experience.Our wide area network (WAN) consists of 106 sites across the United States, Canada, Mexico and India and is a Fortinet SDWAN design. Additionally, the company has recently migrated the Cisco phone system from an on-premise configuration to the Cisco Cloud, utilizing Webex Calling and Webex Contact Center. As such, this position will work closely with a 3rd party managed services organization in support of these platforms as well.

Our ideal candidate will possess the following traits:

• Results-driven and self-motivated to manage multiple tasks, projects, and workload
• Strong verbal and written communication skills to support to the needs of our production facilities, warehouses, and sales centers, to help align IT with the needs of the business
• Drive to learn the environment and current configurations to challenge the status quo and recommend best practice configurations for our environment.
• Team player who can also work independently on projects and objectives to become an asset for team and organization.
• Strategic thinker who learns of new networking methodologies for future design and implementation in our network
• Strong analytical and troubleshooting skills, with a customer centric focus on Service Availability.
• Desire to understand and identify the root cause of issues, to implement change that prevents issues from re-occurring.
• Possesses and maintains knowledge, skills and experience with Cisco wireless networks including WLC’s (Wireless Lan Controllers)
• Accepts direction and is coachable

Responsibilities and Skills Required

• A strong background with Cisco networking is an absolute.
• Experience with Cisco telephony products, particularly Webex Calling, Webex Contact Center and management of services via the Cisco Control Hub.
• Possess a firm understanding of SIP-trunking architectures and can manage phone number transfers from both analog and other SIP providers in support of acquisitional activities.
• Five to Ten years of experience in a large-scale networking environment consisting of 100+ nodes.
• Five to Ten years of experience managing Cisco hardware components including Cisco Firepower, wireless LAN controllers, routers, and switches (including Catalyst and Nexus 7K and 9K).
• Bachelor's degree in information technology or equivalent; or 5-10 years related experience in LAN/WAN networking environments.
• Provide primary support for the enterprise WAN/LAN/WLAN environment.
• Experience with Fortinet SDWAN technologies both from an implementation and support standpoint.
• In-depth knowledge and experience with on-prem Cisco Wireless LAN Controllers and wireless networking best practices. Ability to design, implement, configure, manage, and troubleshoot wireless networks, preferably in a manufacturing setting.
• Document network and device diagrams, with process flow diagrams as required as part of the Change Management process.
• Monitors network and device performance, recommends, and implements changes.
• Collaborates with our network support vendors and partners as required
• Collaborates with our telecom managed services organization in maintaining the health of our telecom platform.
• Implements device and network changes while adhering to company change control policies.
• Responsible for enterprise core networking design, support and maintenance for Cisco Routing, Firewall and Switching at multiple locations
• Perform troubleshooting using tools such as Wireshark for packet captures and traffic analysis to resolve issues
• Maintain IP scheme and manage DHCP scopes and DNS records. Experience with an enterprise DDI management platform, such as Efficient IP used by Overhead Door, is highly preferred.
• Experience upgrading and patching firmware on Cisco network infrastructure
• It is an essential function of this job to show up on time and be ready to work your regularly scheduled hours.

Beneficial Skills and Certifications

• CCNA - Cisco Certified Network Associate
• CCIE Enterprise Infrastructure
• CCIE Enterprise Wireless Knowledge and skills configuring and using Solarwinds
• Experience with Meraki (not currently used by Overhead Door)
• Knowledge and experience with F5 Load Balancers
• Knowledge, and experience with Cisco Cloud telephony, Webex Calling, Webex Meetings, and Webex Contact Center.