Customer support specialist
3 days ago
About the Role We are looking for a Customer Support Specialist to deliver exceptional service and ensure customer satisfaction by resolving issues efficiently. The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services. Key Responsibilities Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner. Troubleshoot product or service issues and provide effective solutions. Maintain accurate records of customer interactions and resolutions in CRM systems. Escalate complex issues to the appropriate internal teams and follow up until resolution. Gather customer feedback and share insights with product and operations teams. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet performance targets for response time, resolution rate, and customer satisfaction. Assist in creating help articles, FAQs, and user guides to enhance customer self-service. Required Skills & Qualifications Bachelor’s degree in Business Administration, Communication, or a related field (preferred). Excellent communication, listening, and problem-solving skills. Proficiency in CRM software (e.g., Zendesk, Freshdesk, Hub Spot, or Salesforce Service Cloud). Ability to handle multiple queries simultaneously and remain calm under pressure. Strong written and verbal English (additional languages are a plus). Preferred Skills Experience supporting Saa S, e-commerce, or technology products . Familiarity with ticketing systems, live chat, and call center tools . Knowledge of basic technical troubleshooting . Customer-centric mindset and attention to detail.
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Customer support specialist
2 days ago
Kollam, India CareerUS Solutions Full timeAbout the Role We are looking for a Customer Support Specialist to deliver exceptional service and ensure customer satisfaction by resolving issues efficiently. The ideal candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting problems, and providing accurate information about products or services. Key...
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Customer Relations Specialist
1 week ago
Kollam, Kerala, India Jeelife International Pvt Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per yearJob Summary:The Customer Relations Executive will be responsible for managing customer interactions, ensuring excellent service delivery, and maintaining positive long-term relationships with clients. This role involves handling inquiries, resolving issues efficiently, and ensuring overall customer satisfaction in alignment with company policies and...
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Branch Operations Specialist
2 weeks ago
Kollam, Kerala, India ManipalCigna Health Insurance Company Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time on-site role for a Branch Operations Specialist, located in Kollam. The Branch Operations Specialist will oversee daily branch operations, ensuring efficiency and compliance with company policies. Responsibilities include managing branch banking operations, providing top-notch customer service, handling operations...
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Contract specialist
1 week ago
Kollam, India Oracle Full timeAbout the Company: Oracle is a global leader in cloud technology and enterprise solutions, empowering businesses across industries with innovation, scalability, and performance. With a strong presence worldwide, Oracle fosters a culture of collaboration, growth, and inclusivity. About the Team: The Customer Deal Desk team operates in a multicultural...
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Online Sales
3 days ago
Kollam, India Suluz Orchids Full timeSuluz Orchids is one of India’s leading premium orchid nurseries, known for delivering exotic, handpicked orchid plants with exceptional customer care. We are expanding our team to include a friendly, reliable, and sales-focused **Online Sales & Customer Support Agent** to handle customer interactions and help grow our online sales. **Key...
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Martech specialist
4 weeks ago
Kollam, India Helium Full timeJob Opportunity: Mar Tech SpecialistLocation: Remote | Global Team CollaborationAbout UsAt Helium, we believe in transforming data into powerful customer experiences. We work with some of the most forward-thinking brands, helping them unlock the full potential of their digital ecosystems. Our India-based Mar Tech team is expanding, and we’re looking for a...
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Care Assistant
2 weeks ago
Kollam, India CONNECTING 2 WORK Full timeResponsibilities: Tracheostomy care Personal care Benefits: Paid induction Free uniform Ongoing training and support including 2 days complex care training Career progression within a specialist complex care company
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Care Assistant
2 hours ago
Kollam, India CONNECTING 2 WORK Full timeResponsibilities: Tracheostomy care Personal care Benefits: Paid induction Free uniform Ongoing training and support including 2 days complex care training Career progression within a specialist complex care company
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Digital Marketing Specialist
3 days ago
Kollam, Kerala, India Amrita University Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAmrita Vishwa Vidyapeetham, Amritapuri Campus is inviting applications from qualified candidates for the post of Digital Marketing SpecialistFor Details Contact: Job Title Digital Marketing SpecialistLocation Kollam, KeralaRequired Number 2Qualification Graduate with Specialized Digital Marketing or Google certificationsJob descriptionInspire and be a role...
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Customer Support Female Malayalam
7 days ago
Kollam, India Insure Full timeModifying sales pitches in response to customer demand Acquiring and retaining contact information databases Put forward suggestions in accordance with the requirements of the consumer Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action **Salary**: ₹10,000.00 per...