Little Italy | E-Commerce Executive

11 hours ago

pune, India Little Italy Full time

Position: E-Commerce Executive


Industry: FMCG - Food Products (D2C Brand)


Salary Range: 3,60,000 - 4,20,000 LPA


Employment Type: Full-Time, Permanent


Roles and Responsibilities:

1. Online Catalog Management

Ensure menu and product catalog hygiene across all e-commerce platforms.

Update product listings, descriptions, pricing, and availability.

Regularly audit online catalogs to identify and resolve bugs or inconsistencies.


2. E-Commerce Platform Operations

Handle operations on platforms like Amazon, Shopify, Big Basket, Swiggy Instamart, Blinkit, and others.

Liaise with platform points of contact (POCs) to align on promotions, campaigns, and strategies.

Coordinate with platforms to resolve technical or operational issues promptly.


3. Sales and Performance Optimization

Meet and exceed sales targets through data-driven strategies and promotions.

Formulate and execute marketing strategies to boost product visibility and increase sales.

Research and onboard new e-commerce portals to expand the brand’s digital footprint.

Analyze sales trends, identify gaps, and optimize listings for maximum visibility and conversion.


4. Customer Coordination

Address and resolve customer queries and complaints across e-commerce platforms.

Collaborate with customer service teams to enhance the buying experience and build customer loyalty.

Implement strategies for improving customer satisfaction and online reviews.


5. Logistics and Order Fulfillment

Coordinate with production, warehousing, and logistics teams to ensure seamless order fulfillment.

Track and resolve issues related to order delays, returns, and cancellations.

Monitor inventory levels to prevent stockouts or overstocking.


6. Online Reputation Management

Monitor and manage the brand’s online reputation across all platforms.

Respond to customer feedback and reviews professionally and promptly.

Work with the marketing team to implement strategies for maintaining a positive brand image.


7. Data Analysis and Reporting

Use tools like Excel to analyze sales data, customer trends, and platform performance.

Generate and present weekly and monthly performance reports.

Provide actionable insights to optimize campaigns and product placements.


8. Collaboration and Coordination

Work closely with internal teams, including marketing, production, warehousing, and logistics.

Partner with digital media teams to develop promotional campaigns for e-commerce platforms.

Stay updated on the latest trends in the e-commerce landscape and implement best practices.

Desired Candidate Profile:


Experience: Minimum 2 years in e-commerce operations, preferably in FMCG or D2C sectors.

Platforms Expertise: Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms.


Skills:

Strong proficiency in Microsoft Excel for data analysis and reporting.

Excellent organizational and multitasking abilities.

Strong communication skills for internal and external coordination.

Analytical mindset to identify trends and formulate data-driven strategies.

Education: Bachelor’s degree (B.B.A/B.M.S or equivalent preferred).


Key Skills:

E-Commerce Management: Online catalog management, platform operations, order fulfillment.

Digital Marketing: Campaign planning, lead generation, promotional strategies.

Customer Relationship Management: Handling customer queries, feedback, and reputation management.

Data Analysis: Sales performance tracking, trend analysis, and reporting.

Logistics Coordination: Inventory and order flow management.

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