PSA Tool Administrator

1 week ago

India saasgenie Full time

PSA Tool Administrator

Position Overview

We are seeking an experienced PSA (Professional Services Automation) SaaS Tool Consultant based in India to lead the implementation and consulting of leading PSA platforms for our mid-market clients. This role requires a proven professional with deep expertise in any one of the PSA solutions including Rocketlane, Asana, Monday.com, NetSuite OpenAir, FinancialForce, Mavenlink, and Smartsheet. The successful candidate will manage 10-15 concurrent PSA implementations for mid-market customers, ensuring adherence to best practices, quality standards, on-time delivery, and achieving customer satisfaction scores of 4.5+ out of 5.

Key Responsibilities

PSA Implementation Expertise

  • Lead end-to-end PSA tool implementations for mid-market clients (500-5,000 employees) across 4-12 week project cycles
  • Design and implement project management workflows, resource planning, time tracking, and financial management processes
  • Oversee data migration from legacy systems and ensure data integrity throughout the implementation
  • Conduct system integration planning and execution with existing CRM, ERP, and financial systems

Customer Consulting & Advisory

  • Serve as trusted advisor to mid-market clients on PSA best practices and industry standards
  • Conduct comprehensive business requirement analysis and gap assessments
  • Design optimized business processes for project management, resource allocation, and financial tracking
  • Provide strategic guidance on PSA tool selection and configuration options
  • Lead business process workshops and requirement gathering sessions with key stakeholders

Project Management & Delivery Excellence

  • Manage multiple concurrent PSA implementations (10-15 projects) simultaneously
  • Develop detailed project plans, timelines, and resource allocation strategies
  • Ensure all implementations adhere to established methodologies and quality gates
  • Monitor project progress, identify risks, and implement mitigation strategies proactively
  • Coordinate with cross-functional teams including technical architects, data specialists, and project managers

Customer Success & Satisfaction

  • Drive customer satisfaction initiatives to achieve and maintain CSAT scores of 4.5+ out of 5
  • Conduct regular customer check-ins and feedback sessions throughout implementation lifecycle
  • Address customer concerns promptly and implement solutions to exceed expectations
  • Lead user training sessions and knowledge

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