Senior operations executive(baner,pune)
4 days ago
Welcome to Coach X, the ultimate online learning platform Embark on a transformative educational journey with our live learning sessions designed to equip you with in-demand skills for a robust future. Our experienced mentors guide and empower learners to excel in certificate courses, offering a diverse range of subjects from advanced technologies to business essentials. At Coach X, we are committed to your success, providing education from industry experts, LMS access for two years, doubt-solving support, resume and Linked In profile guidance, and placement assistance.
Role Description
This is a full-time remote role for a Senior Operations Executive at Coach X. Live. The Senior Operations Executive will be responsible for overseeing day-to-day operations, managing and optimizing processes, ensuring efficient workflow, and fostering a collaborative team environment to drive the platform's success.
You’ll Enjoy This Role If You Are
Enthusiastic about managing wow customer experience
You are already an expert at or have all the intent to learn and adapt to the tools and technologies - Like Excel, Zoom, Crms, Lms, and proficiency in Microsoft Office Suite (Excel, Word, Power Point) for documentation and reporting purposes.
The kind of professional who loves to roll your sleeves up, led by example, and stay on top of all operations
Extremely disciplined, good in time management and prioritization managing all batches coordination, trainer relations, liaising with the sales team for excellent customer experience.
Enthusiastic about numbers, documentation & excellent reporting:
Are outstanding in communicating effectively (both verbal and written)
Excellent in focus, quality assurance, and attention to details
Requirements and Skills:
Experience: Minimum 2 years of experience in operations management
Interpersonal Skills: Charismatic, enthusiastic, and competitive personality with excellent interpersonal skills.
Responsibilities
Manage the daily functions of the business and all customer communications.
Maintaining an excellent onboarding process for every new customer
Educating customers about all processes and improving customer experience
Collecting customer feedback and closing feedback loops by working on all feedback given
Session Calendar Management
All records management
Trainer relationship, contracts, Batch calendar mapping
Certificate Distribution
LMS Management
Supporting the sales team
Batch Management
Invoice Management
Reviewing daily and monthly sales and collection and maintaining reports
Liaising with the placement team for excellent placement assistance
Mock Interviews of students
Saturday work from home for all session management
Maintaining all placement process records
Benefits:
Work-Life Balance
Regular shifts
Learning opportunity
Healthy Culture
Supportive Team
Saturday work from home - sunday off
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