Assistant Manager – CRM
3 days ago
About Us We are the exclusive Licensee / Master Franchise partner for Myntra's offline International brand business in India for leading fashion and lifestyle brands including Mango, Nautica, and NEXT. With an expanding retail footprint across the country with over 100 exclusive stores and over 130 SIS doors, we are committed to delivering world-class customer experiences both in-store and online. We are looking for a dynamic and data-driven "Assistant Manager – CRM & Consumer Engagement" to strengthen our relationship with customers, build loyalty in close partnership with our loyalty program partners, and drive repeat and new business through innovative CRM initiatives. Key Responsibilities include: 1. CRM Strategy & Execution Lead the development and implementation of CRM strategies across all customer touchpoints. Manage customer data capture, segmentation, and omni-channel integration (POS, e-commerce, social, mobile) with our loyalty management partner. Build data-driven customer journeys to improve retention and increase lifetime value. 2. Loyalty Program Design & Management Design and manage tiered + points-based loyalty programs spanning all brands. Introduce experiential rewards (VIP previews, styling workshops, influencer-led events). Continuously evaluate program effectiveness and refresh benefits to keep it aspirational. 3. Consumer Engagement Campaigns with close collaboration with our program management partners: Develop personalized engagement campaigns through email, WhatsApp, and app notifications. Manage automated trigger campaigns (birthdays, anniversaries, win-back, cross-sell). Create compelling social media CRM activations: user-generated content, influencer tie-ups, gamified engagement. 4. Customer Acquisition & Retention Programs Implement referral programs, geo-targeted offers, and seasonal engagement campaigns. Partner with cross-functional teams to drive traffic back to stores and digital platforms. Work closely with store teams to train and onboard customers into loyalty programs. 5. Analytics & Performance Tracking Track and analyse key CRM KPIs: repeat purchase rate, CLV, engagement scores, and cross-brand shopping ratio. Conduct A/B testing to optimize campaign effectiveness. Work with data teams to derive insights and recommend actions for continuous improvement. Qualifications & Experience MBA / Master’s in Marketing, Retail, Communications, or Fashion Management from a reputed MBA/Design institute. 4–6 years of proven experience in CRM/Marketing roles, preferably in retail, fashion, or lifestyle. Strong understanding of customer lifecycle management, loyalty programs, and engagement strategies. Demonstrated ability in data-driven decision making, campaign management, and consumer insights. Proficient in MS Excel & PowerPoint is a must; familiarity with CRM tools (Salesforce, Capillary, MoEngage, easy rewards or equivalent) preferred. Excellent communication, presentation, and stakeholder management skills. Experience in leading small teams/projects with ability to work cross-functionally. What We Offer Opportunity to work with global premium brands and shape consumer experiences in India. A role with high visibility and impact in driving customer loyalty and repeat business. A collaborative and fast-paced environment encouraging innovation and creativity. How to Apply Interested candidates can apply via LinkedIn or share their profile at:
-
Assistant Manager
2 weeks ago
bangalore, India Emeritus Full timeAbout Emeritus : Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
-
Assistant Manager
1 week ago
bangalore, India Emeritus Full timeAbout Emeritus : Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
-
CRM Manager
1 week ago
bangalore, India Plus Markets Full timeCompany Description At Plus Markets, we empower traders to turn their skills into income, without risking personal capital. Through our simulated trading platform, we offer real payouts, seamless execution, and dedicated support every step of the way. As a trusted proprietary trading firm, we provide fair challenges, cutting-edge technology, and a system...
-
Assistant Manager
23 hours ago
bangalore district, India Robust Kommerce Full timeAbout Us We are the exclusive Licensee / Master Franchise partner for Myntra's offline International brand business in India for leading fashion and lifestyle brands including Mango, Nautica, and NEXT. With an expanding retail footprint across the country with over 100 exclusive stores and over 130 SIS doors, we are committed to delivering world-class...
-
Manager - CRM
3 days ago
bangalore, India Emeritus Full timeAbout Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
-
Manager - CRM
4 days ago
bangalore, India Emeritus Full timeAbout Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
-
Manager - CRM
3 days ago
bangalore, India Emeritus Full timeAbout Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
-
Manager - CRM
4 days ago
bangalore, India Emeritus Full timeAbout Emeritus:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
-
Senior manager
4 weeks ago
Bangalore, India Ample Full timeLocation - Jakkur, Bangalore Work from Office We are seeking an experienced and dynamic Head of CRM & Loyalty to lead our customer relationship management and loyalty programs for both B2 C and B2 B segments. This role is critical in driving customer engagement, retention, and revenue growth through strategic CRM and loyalty initiatives. Develop and...
-
Bangalore, India Navami Builders and Developers Private Limited Full timeKey Responsibilities 1. Payment & Accounts Support Update customer payments daily in trackers/ERP. Coordinate with Accounts Department for reconciliations, payment receipts, and TDS records. Update vendor bills online and process documentation in RAMCO software. Follow up on work orders for new vendors and track approvals. Prepare and share receipts for...
