Team Leader

2 weeks ago

Delhi, India Check Point Software Full time

Team Leadership & Management Lead, mentor, and support a team of NOC engineers across all shifts.Set priorities, distribute tasks, and ensure proper workload balance within the team.Drive professional development through training, coaching, and ongoing feedback.Conduct periodic 1:1 meetings, performance evaluations, and goal-setting.Recruit, onboard, and integrate new NOC engineers into the team.Build and maintain a culture of accountability, high performance, and service quality.Operational OversightOwn the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks.Validate and improve health checks, monitoring dashboards, and operational KPIs.Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.Incident ManagementServe as the primary incident coordinator for major incidents (P1/P2) and oversee response efforts across shifts.Ensure correct triage, prioritization, and mitigation actions by the team.Coordinate escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders.Lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.Service Quality & Continuous ImprovementMonitor team performance, SLAs, and KPIs; ensure targets are met or exceeded.Identify recurring issues, monitoring gaps, or operational inefficiencies and drive improvement initiatives.Own and update NOC processes, SOPs, runbooks, and documentation.Collaborate with cross-functional teams (Infrastructure, Networking, Security, DevOps, etc.) to enhance system reliability and monitoring coverage.Proactively recommend improvements to monitoring, alerting, automation, and NOC workflows.Communication & ReportingProvide clear and consistent communication to management regarding incidents, trends, risks, and operational status.Deliver daily/weekly operational reports, including incident summaries and team performance insights.Represent the NOC function in internal meetings, service reviews, and cross-team coordination sessions.Desired BackgroundProven experience leading or managing technical teams in a NOC, Operations, or Monitoring environment.Should have minimum 10+ years experience in NOC & 3+ years of experience in leading the team.Strong troubleshooting expertise across network, system, and cloud environments.Knowledge of key network protocols (TCP, UDP, DNS, SSH, BGP fundamentals).Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals.Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts.Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent.Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting.Understanding of VPNs, firewalls, load balancers, proxies, and general IT infrastructure.Experience with ticketing and incident management tools (e.g., Jira, ServiceNow).Excellent communication skills, high situational awareness, and calm decision-making under pressure.High proficiency in English (written and verbal).

  • Team Leader

    1 week ago

    Delhi, Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time

    We're Hiring | Team Leader – Edutech Sales (Night Shift) CTC: Up to 7.00 LPA + Unlimited IncentivesLocation:Rohini Sector 10, Delhi Shift Timings: 9:30 PM – 6:30 AM (Night Shift) Contact HR: Harshita – About AimlayAimlay Pvt. Ltd. is a global leader in educational and academic support services, committed to empoweringworking professionals and...

  • Team Leader

    1 week ago

    Delhi, Delhi, India Jupiter Recruits Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAt Jupiter Recruits, we specialize in connecting ambitious startups, SMEs, and talented interns and freshers with the right career opportunities. Our mission is to streamline recruitment by providing tailored solutions that help businesses quickly find the ideal talent and scale their teams efficiently. Our deep understanding of the job...

  • team leader

    2 weeks ago

    Delhi, Delhi, India AM2PM Support Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionAM2PM Support is a leading provider of reliable and cost-effective business process outsourcing (BPO) solutions. The company specializes in call answering and support services, live chat outsourcing and support, data entry and management services, as well as general IT support and email management. Through exceptional service delivery,...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Sheopal's Full time ₹ 20,000 - ₹ 30,000 per year

    Job Title: Team LeaderCompany:Sheopals Private LimitedLocation:Okhla Phase 2, DelhiSalary:₹20,000 – ₹30,000 (Final CTC will depend on interview performance)About the Company:Sheopals Private Limited is a fast-growing organization committed to delivering high-quality products and excellent customer experience. We believe in a positive work culture,...

  • Team Leader

    1 week ago

    Delhi, Delhi, India Sharda Consultancy Services Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Dear Applicant, we are hiring experienced sales team leader (Domestic Process) min 1+ yr sales experience is must location- Janak puri Delhi Salary upto 45k + incentives

  • Team Leader

    13 hours ago

    Delhi, India Kotak Life Insurance PVT Ltd Full time

    IMMEDIATE HIRING : TEAM LEADER | KOTAK MAHINDRA LIFE Kotak Life is looking for talented and motivated team leaders to manage clients make consult & decisions about protection, savings, and long-term financial planning. If you are passionate about finance, sales, and building meaningful client relationships, this role is an excellent fit. KEY RESPONSIBILITIES...

  • Team Leader

    3 days ago

    Delhi, Delhi, India Reloved Gadgets Full time

    Team Leader (Mobile Repairing) must have experience of 1 year for team handling and knowledge of mobile repairing like OCA,L4,L2 Level repairingJob Types: Full-time, PermanentPay: ₹22, ₹25,000.00 per monthBenefits:Health insuranceProvident FundExperience:total work: 1 year (Required)Work Location: In person

  • Team leader

    2 weeks ago

    Delhi, Delhi, India Pathfinders Global(P) Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesThis Side H.R Urvashi (Pathfinders Global Pvt. Ltd.)We Are Looking for a motivated and experienced Team Leader yo manage and lead a team to achieve performance goals and maintain high productivity.As We Are In The Medical Industry.. We Have Tie Up With The Hospitals And Medical Institutes Across pan IndiaJob Description :--Collaborate...

  • Team Leader

    1 week ago

    Delhi, Delhi, India STRINGVISA PRIVATE LIMITED Full time ₹ 16,00,000 - ₹ 24,00,000 per year

    Job Title: Team Leader – Immigration & Visa ServicesExperience Required: Minimum 2 YearsIndustry: Immigration & Visa Industry onlyLocation: Janakpuri West, District CentreSalary: 20k – 30k (Excellent Incentives)We are seeking a dynamic and experienced Team Leader from the immigration and visa industry to manage and lead our visa consulting team. The...

  • Team Leader BPO

    13 hours ago

    Delhi, India Integrated Personnel Services Limited Full time

    We are hiring for Team Leader position Job Responsibilities: Engaging with various stakeholders to coordinate smooth flow of work. Training/mentoring staff on the process. Handling client communications and managing all deliveries of each engagement to ensure the Quality and TAT is maintained. Mentoring customer service team and ensuring high quality timely...