HGS - Hinduja Global Solutions | Business Process Outsourcing Manager | bangalore

2 weeks ago


bangalore, India HGS - Hinduja Global Solutions Full time
About the Company
High Level Roles & Responsibilities · Manage the delivery of complex business transformation projects defined within the customer focus · Identify opportunity areas using advance analytics, marketing research, technological advancement and industry best practices · Design and identify ways of delivering transformational projects. Instrumental in moving relation with clients from transaction focused to value delivery for our clients
About the Role
Communication · Provide effective communication and feedback to clients, senior management and other enabling functions
Responsibilities
Develop client relationships
Demonstrate confidence in managing client resources
Qualifications
Preferably any 4-yr College Degree and/or equivalent experience, 1-2 years call center experience
Required Skills
Communication Skills (Spoken)
Communication Skills (Written)
Customer Service Orientation
Preferred Skills
Computer Literacy
Job Knowledge
Sense of Urgency
Passion for Excellence
Working in Teams/Interpersonal Skills
Work Organization
Drive for Results/Execution
Thriving in Change
Expertise/Analytical Skills
Product Knowledge
Typing Skills
Problem Solving
Process Improvement
Pay range and compensation package
Work environment: The work environment is professional, office. Business casual attire. Work at Home: · Ability to create and follow business plans · Time management skills · Be reliable and responsible · Organizational skills · Willingness to seek help and askNE
Equal Opportunity Statement
Reports to: Director / Senior Director Supervises: N/A – Individual Contributor

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