HGS - Hinduja Global Solutions | Business Process Outsourcing Manager | bangalore

2 weeks ago


bangalore, India HGS - Hinduja Global Solutions Full time

About the Company

High Level Roles & Responsibilities · Manage the delivery of complex business transformation projects defined within the customer focus · Identify opportunity areas using advance analytics, marketing research, technological advancement and industry best practices · Design and identify ways of delivering transformational projects. Instrumental in moving relation with clients from transaction focused to value delivery for our clients


About the Role

Communication · Provide effective communication and feedback to clients, senior management and other enabling functions


Responsibilities

  • Develop client relationships
  • Demonstrate confidence in managing client resources


Qualifications

Preferably any 4-yr College Degree and/or equivalent experience, 1-2 years call center experience


Required Skills

  • Communication Skills (Spoken)
  • Communication Skills (Written)
  • Customer Service Orientation


Preferred Skills

  • Computer Literacy
  • Job Knowledge
  • Sense of Urgency
  • Passion for Excellence
  • Working in Teams/Interpersonal Skills
  • Work Organization
  • Drive for Results/Execution
  • Thriving in Change
  • Expertise/Analytical Skills
  • Product Knowledge
  • Typing Skills
  • Problem Solving
  • Process Improvement


Pay range and compensation package

Work environment: The work environment is professional, office. Business casual attire. Work at Home: · Ability to create and follow business plans · Time management skills · Be reliable and responsible · Organizational skills · Willingness to seek help and askNE


Equal Opportunity Statement

Reports to: Director / Senior Director Supervises: N/A – Individual Contributor



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