Team Lead, Conversion
1 month ago
About the Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit
Position Summary
This position is ideal for individuals who have the drive and desire to ‘make things happen’. It requires a highly motivated individual with attention to detail, great organizational skills and passion for communication and connecting with others..
Outcomes and Accomplishments
As a Team Lead, your tasks are:
Reports to the Assistant Manager, C&D - Bangalore operations.
Monitoring and overseeing the overall functioning and performance of the Team with regards to daily operations and personnel.
Focus on attaining the required quality yield and 100% on-time delivery to all clients.
Willing to work in shifts and flexible to be available as per company requirements
Primary Responsibilities
- Directly responsible for the members in your shift.
- Overseeing implementation of quality procedures for subtitles. This includes roll out of new procedures, keeping the team updated on client specifications, and follow up on the same to ensure that everyone has the updated information.
- Overseeing workflow and daily scheduling and ensuring that all systems that help with the same are in place and are working properly.
- Involvement in QA research and feedback. Channeling feedback within and outside the team through:
- Timely follow-up with individuals or/ and the team to ensure the issues at hand are fully addressed and understood and suggest corrective/ preventive actions when necessary.
- Analyzing error trends and using data from quality profiles to target/address problem areas or Tech specialists who require targeted feedback or training.
- To improve overall quality of subtitles delivered by the team and come up with initiatives that help in creating processes that work faster, are much easier and can bring about increase in overall quality.
- Identifying areas of the process that can be changed, and focus on improving overall efficiency of the team by:
- Constantly reviewing and analyzing the reasons for late deliveries and monitor instances and reasons behind editors having to work beyond shift hours.
- Represent the team in relevant meetings and calls, especially those that involve other departments and offices.
- Training & Documentation – To work with the trainers and documentation representatives to:
- Organize training plans for new recruits as and when required.
- Schedule refresher and specialized training as and when required.
- Ensure that existing guidelines, specs, work instructions and checklists are accurate and updated.
- Create documentation for any new procedure introduced.
- Driving initiatives:
- To ensure that all relevant daily/ weekly trackers are being updated by the TL’s and all data is accurately represented.
- To also ensure that established procedures are followed by the team.
- Business continuity and succession planning:
- To chart out team members’ growth in the company and planh for future growth and numbers, promotions, etc., and groom them in accordance with this plan.
- Work with senior employees individually, if possible, on projects that can bring out their strengths and allow them to develop.
- To ensure that communication within the team is smooth and effective.
- To motivate the team and ensure that morale is maintained during peak volume, to work with the Managers and HR to ensure employees are engaged and their concerns heard and effectively addressed.
- Recognize and reward team members’ accomplishments, through nominations for awards like Oscars, Snappys, etc.
- To groom a backup(s) to take on all tasks when unavailable.
What You Bring:
- You are a team player
- You are experienced or knowledgeable about various localization workflows with emphasis on subtitling
- You can operate in a fast-paced, deadline-driven environment
- You can work independently and take ownership of projects
- Flexibility to work extended hours and/or weekends to meet project deadlines
- Sound technical knowledge and excellent command of Microsoft Windows systems, Microsoft Office Suite, and Sharepoint
- Previous experience on cloud-based platforms for localization services
***Looking for candidates from Media Industry. Candidates should be flexiable to work in Night Shift (9PM to 6AM) and work from our office location (Bangalore)***
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