Senior Manager, Client Services

About Us: We are a leading global IT services company, providing innovative technology solutions and services to clients across various industries worldwide. As we continue to expand our global presence, we are seeking a highly skilled and strategic Head of Total Rewards to lead and shape our compensation, benefits, and rewards strategy.

As the Head of Total Rewards, the incumbent will be responsible for developing and executing a comprehensive global compensation and rewards strategy. This role will focus on establishing a standardized global compensation framework, driving differentiated rewards programs, and managing key aspects such as job architecture, compensation benchmarking, short-term incentive programs (STIPs), long-term incentive programs (LTIPs), and global benefits administration. The successful candidate will need strong analytical and data modelling skills, as well as advanced proficiency in Excel and PowerPoint, to deliver actionable insights and communicate effectively with senior leadership.

Lead the design, development, and implementation of a global compensation framework and strategy, ensuring alignment with business goals and competitive market practices.
Oversee the creation and continuous improvement of differentiated rewards programs, including short-term incentives (STIPs), long-term incentives (LTIPs), and executive compensation.
Develop and implement a comprehensive job architecture model to ensure consistent and equitable job classifications, structures, and career progression paths across the organization.
Conduct global compensation benchmarking to ensure the company remains competitive in attracting and retaining top talent in the IT services industry.
Lead the development of compensation surveys, cost models, and market analysis to ensure that compensation packages are aligned with global industry standards and company objectives.
Provide detailed analytical support and insights for compensation planning, budgeting, and forecasting, including the preparation of costing models for compensation strategies.
Collaborate with senior leadership and HR teams to evaluate and recommend compensation solutions that enhance employee engagement, satisfaction, and performance.
Develop, maintain, and update compensation-related reports and dashboards, providing actionable insights for leadership decision-making.
Lead the communication of total rewards programs to employees, ensuring clarity, understanding, and alignment with organizational culture.
Ensure compliance with all local, national, and international compensation regulations, and monitor any legislative changes that may impact compensation and benefits programs.
Manage and develop a team of Total Rewards professionals, ensuring continuous development and delivery of high-quality work.

7+ Proven experience in a senior Total Rewards or Compensation and Benefits leadership role, preferably within a global IT services or technology company.
~ Strong expertise in establishing and managing a global compensation framework, job architecture, and rewards strategy.
~ In-depth experience with compensation benchmarking, STIPs, LTIPs, and executive compensation practices.
~ Strong background in global benefits administration, including the design and management of benefits packages across different regions.
~ Exceptional analytical skills, including experience in data modeling, statistical analysis, and advanced Excel functions (pivot tables, macros, complex formulas).
~ Expertise in creating and presenting high-level PowerPoint presentations for executive audiences, with the ability to clearly communicate complex data and insights.
~ Experience in developing compensation surveys and costing models, with the ability to provide strategic recommendations based on data-driven insights.
~ Excellent understanding of market trends in compensation and benefits, particularly within the IT services industry.
~ Strong communication and interpersonal skills, with the ability to work with cross-functional teams and present ideas persuasively to senior management.
~ Familiarity with global compensation regulations and compliance requirements.

Master’s degree in Human Resources, Business Administration, or a related field.
Relevant certifications in compensation, benefits, or total rewards (e.g., Experience in implementing and managing global compensation tools and software.

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity.

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