Digital customer support executive

3 weeks ago

Kochi, India Sulekha Full time

Pro-Manage: Digital Customer Support Executive Job Location: Kochi About Pro-Manage Pro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google, Microsoft Bing, Meta Whats App, Instagram, Knowlarity and others.

It has attracted highly regarded brands as its clients: Shriram Finance, Mahindra Finance, DHL, Eurokids, Ujjivan Small Finance, India One, Apollo Pharmacy, Sterling Resorts and more.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing Saa S platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as their investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes.

He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha.

Pro-Manage Boost operations a.

Work on base profile content of existing customers of Sulekha who want to enhance their presence in Google, Bing and others as we add on.

b. Deliver on KYC and 8 vectors of digital presence that include post, directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product for FREE.

c. Work closely with social management teams to deliver customer value – besides working closely with customer d.

Email, Phone call and Whats App engagement with existing customers to obtain content and optimize the Google listings & on other platforms.

a.

Closely work with other teams including central design team, central keyword research team and marketing teams to deliver value.

Education, Professional and Personal Attributes B.

Tech/BE/B. Sc. graduation is preferred.

Good knowledge of English, Hindi and 1 regional language is a MUST – to help with category expertise Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred A resource who can be trained in Digital marketing or with a basic digital marketing skills Training on Sulekha Pro Manage will be given extensively.

Should possess an innate love of data and ability to see new patterns that impact business Positive, initiative driven and passionate about digital marketing Result oriented, entrepreneurial and self-motivated Ambitious and flexible.

Excellent communication and presentation skills – particularly in English and spoken Hindi

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