Customer Support Executive

4 weeks ago


kochi, India ADVENXA Full time
We Are Hiring

Customer Support Executive

Salary : 15000/

Location: Infopark Kochi

Job Description:

We are seeking a motivated and detailoriented Customer Support Executive to join our team at Infopark Kochi. The ideal candidate will be a recent graduate or fresher with excellent communication skills a strong willingness to work during night shifts and a basic understanding of MS Office.

Key Responsibilities:

  • Provide exceptional customer support via phone email and chat to resolve customer queries and issues.
  • Maintain a high level of professionalism and courtesy while interacting with customers.
  • Accurately document customer interactions and maintain records in our support systems.
  • Collaborate with team members and other departments to ensure timely and effective resolution of customer concerns.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Adhere to company policies and procedures while handling customer inquiries.



RequirementsEducation: Bachelor s degree in any field.
Skills: Excellent communication skills (both verbal and written).
Technical Knowledge: Basic knowledge of MS Office (Word Excel PowerPoint).
Work Schedule: Willingness to work in the night shift (6:30 PM 3:30 AM).
Location: Must be willing to work from our office in Infopark Kochi.
Gender Preference: Male candidates preferred.

BenefitsCompetitive salary package.
Opportunities for career growth and development.
Supportive and dynamic work environment.

* 2-8 years of work experience * Having Knowledge of CRM/ Quick learner in CRM * Thorough in MS Excel, power point Auto cad * Excellent oral and written communication skill * Prefer but not essential Engineering graduate / Diploma in Civil * Knowledge of entire sales process/activities * Having knowledge of digital marketing. * Knowledge of posting product profiles in social media

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