System support engineer

1 month ago

Mumbai, India Azilen Technologies Full time
Responsibilities:
Work with large distributed application in Production/Staging environment.
Learn production environment end use case like IOT network server and IOT platform.
Understand the protocols used in communication between Network server and application like MQTT, http, Web Socket, etc.
Learn automated software/tools to troubleshoot network and applications along with the security measures.
Pushing our capabilities forward, getting ahead of customer needs.
Documenting best practices for guidelines and troubleshooting and change requirement.
Provide operational support for large distributed software applications to the customers.
Participate with other teams to improve reliability of service through rigorous testing.
Participate in RFP, demo, training to customer.
Read to handle customers from US/APAC/EU/ANZ
Should be flexible in working hours.
Qualifications:
Bachelor’s degree in Computer Science, E&C Engineering, IT Engineering or related field.
Any professional certification in area like Programming (any), Io T projects. would be advantage.
Desirable Skills:
Good knowledge of Linux/Unix operating systems and Computer Networking.
Good to have basic knowledge of cloud services (AWS, Azure, GCP)
Good to have understanding of basic programming/scripting in languages such as Python, Bash, or Java Script.
Strong problem-solving and communication skills.
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
Should be able to understand customers situation and react accordingly.
Should have worked in Product company.
Location :
Mumbai, Maharashtra

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