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Forest Essentials | Customer Relationship Management Executive | uttar pradesh

1 month ago

uttar pradesh, India Forest Essentials Full time
Key Deliverables:
Own, manage and operate our India CRM Process individually via chat, email and voice process.
Responsible for query management received via call, email and chat platform.
Ability to work within pre-defined SLA’s
Ability to liaison with inter-linked functions for answering customer queries.
Derive and define reports which would help us in understanding and determining performances across key consumer touchpoints.
Experience in working with CRM’s such as Zendesk and Freshdesk
English communication a must and having problem solving skills.
Experience - 2- 4 Years in online customer handling via chat process, email and voice.