Customer Support Executive

2 weeks ago

Jaipur, India The Jaipur Studio ® Full time

About The Jaipur Studio

The Jaipur Studio is a fast-growing ethnic wear brand rooted in traditional Rajasthani craftsmanship, reimagined for today’s generation. With a strong online and retail presence, we’re on a mission to deliver timeless elegance and heartfelt experiences to our customers.

Role Summary

We are looking for a proactive, empathetic, and detail-oriented Customer Success Executive to be the voice of our brand. You will play a key role in managing customer queries, solving issues, gathering feedback, and ensuring every customer has a delightful experience with The Jaipur Studio.

Key Responsibilities

• Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls.

• Handle order-related queries including size assistance, order tracking, exchanges, returns, and custom requests.

• Build relationships with customers to increase brand loyalty and repeat purchases.

• Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently.

• Maintain accurate records of interactions and follow-ups using internal tools.

• Gather and relay customer feedback to marketing, product, and operations teams.

• Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care.

• Help with managing queries during sale events, product launches, and exhibitions.

What We’re Looking For

  • 1–4 years of experience in customer service, preferably in fashion/e-commerce.
  • Excellent communication skills in English and Hindi (written and spoken).
  • Strong empathy, patience, and problem-solving skills.
  • Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets.
  • A passion for fashion, customer care, and quality service.
  • Ability to work in a fast-paced start-up, growing environment with ownership and initiative.

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