Technical Support Specialist
2 months ago
Company : Artos Software Type : Full time Location : Remote (India) Shift : Night Shift - 6PM to 3AM IST Salary : Rs. 4,00,000 to Rs. 6,00,000 per annum Artos Software is on a mission to solve problems for e-commerce merchants with simple but powerful applications & tools. The company builds and maintains 2 products for Shopify merchants: Stoq - Back in stock & Filemonk: Digital Downloads. We're a team of 10 with experienced founders at the helm This is the founding team's - Sandesh & Kartik - third venture, with the previous two achieving very successful exits. To help sustain the rapid growth of our business, we’re looking for a strong candidate to join us as a Technical Support Specialist. You’ll work closely with the founders & engineers to help customers succeed with the company’s products, ensure they have the best possible experience and drive product adoption. This is a unique opportunity to become part of a company that combines the agility of a startup with the wisdom and experience of established entrepreneurs. We're looking for passionate individuals who are eager to contribute to our journey and grow with us. This is a night shift job ; working hours are between 10pm to 7AM IST approximately. You will interact with customers over live chat and email. Customers are based in countries all around the world including Canada, United States, New Zealand, France and more. In this role, you will - Provide exceptional support by communicating with customers over email, live chat & video calls. Use your technical expertise to solve problems for customers, and find solutions on the fly. Build strong relationships with our customers and become their go-to person. We want them to ask for you Plan, manage and execute customer success initiatives & improve our ranking. Devise solutions to any and all problems that arise and find creative ways to delight customers. Work closely with your teammates in Merchant Success & Engineering to make our customer's lives better. Lead, or contribute to, initiatives in the company spanning data analysis, product adoption, documentation & more. You should apply only if - You have 2+ years of experience handling technical support in similar environments. You have 1+ years of experience handling technical support for a Shopify app. You have 2+ years of experience in HTML, CSS, JS (or any other programming language), and you are a quick learner. You have excellent oral, written and interpersonal communication skills, or have worked with customers directly in a previous role. You have completed a university degree or college diploma You have a strong desire to see customers succeed You pay attention to detail, you are well organized & manage your tasks efficiently. You are good with handling difficult situations & conversations Why you should join Artos Software - Work closely with experienced founders, and get hands-on experience taking on different challenges in a startup environment You want to learn and grow fast on the job Competitive pay & benefits Work remotely and from anywhere
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Technical Support Specialist
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India Tata Consultancy Services Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services.This is a fantastic opportunity for you to leverage your technical expertise and excellent communication skills to provide top-notch support to our clients.The ideal candidate will have a strong background in computer systems, hardware, or software,...
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Entrar | Technical Support Specialist | india
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Technical Support Specialist
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India Observe Full timeAbout Observe.AI:We are a leading conversation intelligence platform for boosting contact center performance. Our industry's most accurate AI engine analyzes 100% of interactions across channels, maximizing agent performance and identifying new revenue and coaching opportunities.Our powerful workflow automation allows contact centers to apply meaningful...
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India Everi Holdings Inc. Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Everi Holdings Inc.Key ResponsibilitiesProvide exceptional technical support to internal teams and external clients, ensuring prompt resolution of IT-related issues.Analyze and troubleshoot complex IT problems, utilizing strong analytical and critical thinking...
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OpenText | Technical Support Specialist | india
3 weeks ago
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OpenText | Technical Support Specialist | india
3 weeks ago
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Technical Support Specialist
2 months ago
India Artos Software Full time € 4,00,000 - € 6,00,000Company : Artos Software Type : Full time Location : Remote (India) Shift :: 9AM to 5AM IST Salary : Rs. 4,00,000 to Rs. 6,00,000 per annum Artos Software is on a mission to solve problems for e-commerce merchants with simple but powerful applications & tools. The company builds and maintains 2 products for Shopify merchants: Stoq - Back in stock &...
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India Ecosmob Technologies Full timeJob Title: Technical Support Specialist for VoIP SolutionsAbout Ecosmob TechnologiesWe are a leading provider of innovative technology solutions, specializing in VoIP and unified communication systems.Salary: ₹850,000 - ₹1,200,000 per annumJob DescriptionWe are seeking an experienced VoIP Support Engineer to join our team. The successful candidate will...
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India Sutherland Full timeAbout the RoleSutherland Healthcare Solutions is a leading provider of analytics-driven business process and technology solutions to optimize healthcare's financial and clinical performance. As a Technical Support Specialist, you will play a critical role in delivering exceptional support experiences for our clients.Salary: $80,000 - $110,000 per yearJob...
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Technical Support Specialist for Solar Inverters
2 weeks ago
India Solis Full timeAt Solis, we are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone with a strong background in Electrical and Electronics or Power Electronics to work with solar inverters.The successful candidate will be responsible for providing online telephonic support to customers with technical queries...
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Technical Support Specialist
1 month ago
india Artos Software Full timeCompany : Artos Software Type : Full time Location : Remote (India) Shift :: 9AM to 5AM IST Salary : Rs. 4,00,000 to Rs. 6,00,000 per annum Artos Software is on a mission to solve problems for e-commerce merchants with simple but powerful applications & tools. The company builds and maintains 2 products for Shopify merchants: Stoq - Back in stock & Filemonk:...
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Technical Support Specialist
2 months ago
India Artos Software Full timeCompany: Artos SoftwareType: Full timeLocation: Remote (India)Shift:: 9AM to 5AM ISTSalary: Rs. 4,00,000 to Rs. 6,00,000 per annumArtos Software is on a mission to solve problems for e-commerce merchants with simple but powerful applications & tools. The company builds and maintains 2 products for Shopify merchants: Stoq - Back in stock & Filemonk: Digital...
