Delivery fulfillment specialist

2 weeks ago

Mumbai, India Getinge Full time
At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.
Are you looking for an inspiring career? You just found it.
Job Overview
Delivery Fulfillment Specialist is responsible for APAC Regional Distribution Center (ADC) sales order processing and day to day communication with the countries on orders and delivery fulfillment. As a critical member of ADC operation team, you will have the opportunity to oversee, develop and improve the process and procedures. Key responsibilities include sales order processing, order confirmation, shipping docs creation and invoicing, and freight booking and tracking.
Duties And Responsibilities
Order Management
Receiving, validating and processing sales order
Order confirmation, monitoring, rescheduling, reconfirming
Check product availability and liaise with planning team to ensure fulfillment of the order on the required delivery date
Prepare shipping documents, invoicing and other documents required by customer
Work closely with country teams, QA and product owner to ensure products shipped are compliant with respectively countries' regulatory requirements (e.g. labels)
Close follow-up and co-ordinate with countries to provide timely and accurate information about the order
Manage and communicate open order book regularly with countries
Control allocation block and release
Handling order related issues and claims
Handling of return shipment from countries
Delivery Fulfillment
Communicate with warehouse for order picking, packing, shipping condition and shipment booking to ensure goods are collected and dispatched on time
Trace the shipmnet to ensure on time delivery
Escalation point for shipment issues, clarifications and support
Maintan and review SOP with forwarders and 3 PL team
manage and track spot quote RFQ for exceptional shipments requirements and cost control
Actively explore cost saving and sustainability opportunities and drive implementations
Manage TMS dashboard and data accuracy, work with transport team and forwarders to maintain EDI data accuracy
Administration
Actively contribute to the documentation and maintenance of work instructions and procedures and participate and/or lead in relevant projects
Design and maintain reports for operations and analytics
Weekly review on hold invoices and drive resolutions
Maintain relevant master data within the assigned area
Maintain and review operations KPI with 3 PL and forwarders to meet business metric goals
Investigate into recurring operational issues and take corrective actions and continuous improvement on process and SOP
Support external and internal audit within the assigned area
Requirements
Minimum 3-5 years relevant working experience in supply chain order fulfillment management
Solid knowledge of international trade regulations and documentation requirement
Experienced user of ERP system, preferably SAP
Proficient in Microsoft Office
Strong verbal and written skills in English
Diploma/ degree in Logistics or business related fields
Demonstrated ability to communicate and solve problems together with external and internal stakeholders globally
Cooperative mindset, attention to detail and willingness to provide excellent customer service
Able to prioritize and multitask
Working experience in Medical Device or Healthcare industry is a plus

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