IT Engineer/Helpdesk Engineer

1 day ago

India Flynaut Full time
Flynaut is seeking skilled Level 2 Technical Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. You will troubleshoot complex issues, guide Level 1 technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.

Microsoft 365 & Collaboration

• Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).

• Work with an Architect for Exchange Online and SharePoint Online migrations , including cut-over and hybrid scenarios.

Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints. Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Troubleshooting & Monitoring

• Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.

• Support & Triage Leadership
• Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.

Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Maintain precise records of incidents, fixes, and system configurations.

• Uphold asset-management and preventive-maintenance standards.

Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.

• 4+ years in IT support, including at least 2 years in a Level 2 capacity.

~ Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online , with hands-on migration experience.

~ Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies .

~ Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).

~ Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.

~ ability to explain technical concepts clearly to non-technical users.

Flynaut offers a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

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