Zoo Media | Account Director- Global Delivery | mumbai

1 week ago


mumbai, India Zoo Media Full time
1. Strategic
• Develop an integrated view of the client’s needs (internal and external) and business
requirements, and ensure quality services are delivered on time, within budget using
best practice tools & techniques.
• Lead and develop the service delivery function - Enable and champion a service delivery
culture, promote ongoing service improvements, to improve quality and client
satisfaction
• Lead strategic initiatives - Review, reshape and develop processes and systems in order
to ensure we provide world class delivery to our clients
• Integration and alignment of agile frameworks and methodologies to accelerate agile
adoption
• Maintain a high level of utilisation across the delivery team
• Overall accountability of the quality of service and performance - Ensuring future growth
projections within clients of BAU environments are understood and factored into capacity
planning for all associate systems and resources
• Embed a culture of continuous improvement through the delivery team while meeting
customer delivery deadlines and quality standards
2. Relationship Management
• Develop and nurture relationships with clients and stakeholders across the business to
understand and deliver on new business opportunities
• Develop and maintain a strategic partnership with clients, and take accountability for the
delivery of what has been commercially contracted
3. Communication & Coordination
• Managing different stakeholder expectations
• Detailed knowledge of the clients contracts and obligations (SOW), understanding the
contractual risks and opportunities, and using them to your advantage
• Take accountability for the identification, mitigation and management of all risks relating
to the delivery of the business outcomes
• Support the day-to-day operational management of the function.
4. Team
• Hire capable, independent resources that can understand, communicate and execute client
briefs accurately
• Individual growth of service delivery teams - Work with the L&D team to structure training
programs that directly impact work quality along with specific competencies
• Build and drive a high-performance culture across business, suppliers, contractors and
permanent staff to ensure single-minded focus on the outcomes of the programme
• Manage the performance of the team, as well as promote and support career
development

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    We at Zoo Media are excited to announce that we're on the lookout for enthusiastic HR interns to join our team in Mumbai!


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