Zoo Media | Account Director- Global Delivery | mumbai
1 week ago
• Develop an integrated view of the client’s needs (internal and external) and business
requirements, and ensure quality services are delivered on time, within budget using
best practice tools & techniques.
• Lead and develop the service delivery function - Enable and champion a service delivery
culture, promote ongoing service improvements, to improve quality and client
satisfaction
• Lead strategic initiatives - Review, reshape and develop processes and systems in order
to ensure we provide world class delivery to our clients
• Integration and alignment of agile frameworks and methodologies to accelerate agile
adoption
• Maintain a high level of utilisation across the delivery team
• Overall accountability of the quality of service and performance - Ensuring future growth
projections within clients of BAU environments are understood and factored into capacity
planning for all associate systems and resources
• Embed a culture of continuous improvement through the delivery team while meeting
customer delivery deadlines and quality standards
2. Relationship Management
• Develop and nurture relationships with clients and stakeholders across the business to
understand and deliver on new business opportunities
• Develop and maintain a strategic partnership with clients, and take accountability for the
delivery of what has been commercially contracted
3. Communication & Coordination
• Managing different stakeholder expectations
• Detailed knowledge of the clients contracts and obligations (SOW), understanding the
contractual risks and opportunities, and using them to your advantage
• Take accountability for the identification, mitigation and management of all risks relating
to the delivery of the business outcomes
• Support the day-to-day operational management of the function.
4. Team
• Hire capable, independent resources that can understand, communicate and execute client
briefs accurately
• Individual growth of service delivery teams - Work with the L&D team to structure training
programs that directly impact work quality along with specific competencies
• Build and drive a high-performance culture across business, suppliers, contractors and
permanent staff to ensure single-minded focus on the outcomes of the programme
• Manage the performance of the team, as well as promote and support career
development
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Zoo Media | Human Resources Intern | mumbai
3 weeks ago
mumbai, India Zoo Media Full timeWe at Zoo Media are excited to announce that we're on the lookout for enthusiastic HR interns to join our team in Mumbai!
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Zoo Media | Human Resources Intern | mumbai
3 weeks ago
mumbai, India Zoo Media Full timeWe at Zoo Media are excited to announce that we're on the lookout for enthusiastic HR interns to join our team in Mumbai!
-
Zoo Media | Human Resources Intern | mumbai
3 weeks ago
mumbai, India Zoo Media Full timeWe at Zoo Media are excited to announce that we're on the lookout for enthusiastic HR interns to join our team in Mumbai!
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mumbai, India Zoo Media Full time1. Strategic• Develop an integrated view of the client’s needs (internal and external) and businessrequirements, and ensure quality services are delivered on time, within budget usingbest practice tools & techniques.• Lead and develop the service delivery function - Enable and champion a service deliveryculture, promote ongoing service improvements, to...
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mumbai, India Zoo Media Full time1. Strategic • Develop an integrated view of the client’s needs (internal and external) and business requirements, and ensure quality services are delivered on time, within budget using best practice tools & techniques. • Lead and develop the service delivery function - Enable and champion a service delivery culture, promote ongoing service...
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Zoo Media
3 months ago
Mumbai, India Zoo Media Full timeBeauty Industry experience preferred- . Roles and Responsibilities:Brand Understanding & Alignment:- Maintain a thorough understanding of the brand's voice, tone, and messaging guidelines, ensuring all copy aligns with brand identity and values.- Content Strategy: Develop creative strategies and concepts for advertising campaigns, ensuring alignment...
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Human Resources Talent Acquisition Specialist
2 weeks ago
Mumbai, Maharashtra, India Zoo Media Full timeWe are excited to announce that we're looking for an HR intern to join our team in Mumbai. This role will be a great opportunity for someone who is enthusiastic about human resources and wants to gain experience working with a dynamic company.About Zoo MediaZoo Media is a digital marketing agency based in Mumbai. We specialize in creating innovative...
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Human Resources Intern
3 weeks ago
Mumbai, India Zoo Media Full timeWe at Zoo Media are excited to announce that we're on the lookout for enthusiastic HR interns to join our team in Mumbai!
-
Human Resources Intern
3 weeks ago
Mumbai, India Zoo Media Full timeWe at Zoo Media are excited to announce that we're on the lookout for enthusiastic HR interns to join our team in Mumbai!
-
Human Resources Intern
3 weeks ago
Mumbai, India Zoo Media Full timeWe at Zoo Media are excited to announce that we're on the lookout for enthusiastic HR interns to join our team in Mumbai!
-
Account Director- Global Delivery
1 week ago
Mumbai, India Zoo Media Full time1. Strategic• Develop an integrated view of the client’s needs (internal and external) and businessrequirements, and ensure quality services are delivered on time, within budget usingbest practice tools & techniques.• Lead and develop the service delivery function - Enable and champion a service deliveryculture, promote ongoing service improvements, to...
-
Account Director- Global Delivery
1 week ago
Mumbai, India Zoo Media Full time1. Strategic • Develop an integrated view of the client’s needs (internal and external) and business requirements, and ensure quality services are delivered on time, within budget using best practice tools & techniques. • Lead and develop the service delivery function - Enable and champion a service delivery culture, promote ongoing service...
-
Account Director- Global Delivery
1 week ago
Mumbai, India Zoo Media Full time1. Strategic• Develop an integrated view of the client’s needs (internal and external) and businessrequirements, and ensure quality services are delivered on time, within budget usingbest practice tools & techniques.• Lead and develop the service delivery function - Enable and champion a service deliveryculture, promote ongoing service improvements, to...
-
Account Director- Global Delivery
1 week ago
Mumbai, India Zoo Media Full time1. Strategic• Develop an integrated view of the client’s needs (internal and external) and businessrequirements, and ensure quality services are delivered on time, within budget usingbest practice tools & techniques.• Lead and develop the service delivery function - Enable and champion a service deliveryculture, promote ongoing service improvements, to...
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Zoo Media | Intern
4 weeks ago
mumbai, India Zoo Media Full timeAs a Content Strategist & Creator Intern, you will support the development and execution of content that reflects our clients’ brand values and connects with their target audiences. From brainstorming and planning to creating eye-catching social media content, you’ll have the opportunity to make an impact across multiple industries. This role is perfect...
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Financial Operations Specialist
4 weeks ago
Mumbai, Maharashtra, India Zoo Media Full timeAbout the RoleZoo Media is seeking a highly skilled Financial Operations Specialist to join our team. In this role, you will be responsible for managing the accounts receivable process, ensuring timely payment from clients, and maintaining accurate financial records.Verify and confirm estimates prepared on a daily basisCheck invoices issued with...
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Mumbai, India Intent Global Full timeCompensation: 25 - 30 LPA (Experience in E-commerce is a must)Intent is a renowned design team in Mumbai, specializing in revenue-based design strategies for leading companies and unicorns like Manish Malhotra, Hamleys, MG Motors, Rahul Mishra, Superdry and more. With over 4+ years of experience, we offer custom design & tech solutions to enhance online...
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mumbai, India Intent Global Full timeCompensation: 25 - 30 LPA (Experience in E-commerce is a must)Intent is a renowned design team in Mumbai, specializing in revenue-based design strategies for leading companies and unicorns like Manish Malhotra, Hamleys, MG Motors, Rahul Mishra, Superdry and more. With over 4+ years of experience, we offer custom design & tech solutions to enhance online...
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mumbai, India Intent Global Full timeCompensation: 25 - 30 LPA (Experience in E-commerce is a must) Intent is a renowned design team in Mumbai, specializing in revenue-based design strategies for leading companies and unicorns like Manish Malhotra, Hamleys, MG Motors, Rahul Mishra, Superdry and more. With over 4+ years of experience, we offer custom design & tech solutions to enhance online...
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mumbai, India Intent Global Full timeCompensation: 25 - 30 LPA (Experience in E-commerce is a must)Intent is a renowned design team in Mumbai, specializing in revenue-based design strategies for leading companies and unicorns like Manish Malhotra, Hamleys, MG Motors, Rahul Mishra, Superdry and more. With over 4+ years of experience, we offer custom design & tech solutions to enhance online...