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IT Infrastructure Engineer

3 weeks ago

Ahmedabad, Gujarat, India NEXPLAY SECURE Full time
POSITION SUMMARY - REMOTE

The Infrastructure Engineer (Tier III, remote) serves as the senior technical authority within Nexplay Secure's Managed Services division. This role leads the deployment and ongoing support of critical IT infrastructure platforms, including RMM, patch management tools, cloud-based backups, antivirus, and endpoint protection. The ideal candidate possesses deep experience in hospitality IT environments and demonstrates strong analytical skills to identify recurring issues and implement systemic improvements.

Oversee servers, networks, and systems to ensure uptime and optimal performance.

Design and Implement Infrastructure: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs.

Troubleshoot and Resolve Issues: Act as a senior escalation point for complex technical problems affecting hotel operations.

Oversee offshore vendors to ensure timely patch management and cost-effective service delivery.

Document Infrastructure: Maintain accurate and up-to-date records of configurations, system designs, and changes.

Track system performance and forecast future infrastructure needs.

Collaborate Across Teams: Work closely with cross-functional teams to ensure system compatibility and policy alignment.

Train and Support Staff: Provide training and guidance on IT policies, tools, and best practices.

Bachelor's Degree in Information Technology, Computer Science, or a related field.

Minimum of 7 years' experience in IT infrastructure management, ideally within the hospitality sector.

Advanced knowledge and hands-on experience with:

Windows Server administration

Group Policy configuration

Server and workstation vulnerability remediation

Switch/router configuration and management

Familiarity with cloud platforms (AWS, MS Azure).

Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets.