Technical support specialist
2 weeks ago
We are looking for Executive- L2 Support (US Process) who will provide technical product support to our US clients and coordination between internal tech team. Experience: 1 to 2 years Qualification: BE (Computers/ Information Technology)/ MCAJob Description: Technical Skills: Global Tech Support: Experience with remote support and handling a global user base Ability to work across different time zones and cultures. Application Support: Proficiency in application maintenance and performance monitoring. Skills in troubleshooting software issues and managing patches. Support Engineer: Expertise in resolving technical issues and performing root cause analysis. Familiarity with service desk operations and ticketing systems like Freshdesk and JIRATroubleshooting: Competence in using diagnostic tools and analyzing logs. Ability to resolve errors and optimize performance. Incident Management: Knowledge of incident response and reporting. Skills in managing escalations and adhering to SLAs. Soft Skills: Communication Skills: Excellent written and spoken English. Ability to communicate effectively with US clients and internal teams. Problem-Solving: Strong analytical skills to identify and resolve issues. Creative thinking to find innovative solutions. Customer Service: Ability to provide high-quality support and maintain customer satisfaction. Skills in managing customer expectations and handling difficult situations. Skills in prioritizing tasks and meeting deadlines. Team Collaboration: Ability to work effectively with cross-functional teams. Skills in coordinating with sales, account management, and backend teams. Adaptability: Flexibility to adapt to changing requirements and environments. Ability to learn new technologies and processes quickly. Ability to identify and correct errors. Key Responsibilities: Provide real-time remote technical support to clients based in US and Canada Troubleshoot and resolve application-related issues, ensuring minimal downtime. Escalate bugs/issues in a timely manner to backend teams and follow up until resolved Monitor system performance and manage incidents Perform root cause analysis and implement solutions to prevent recurrence. Manage and resolve tickets using systems like Fresh Desk and JIRACollaborate with cross-functional teams to ensure timely resolution of issues. Maintain and update the knowledge base with solutions and best practices. Provide excellent customer service and maintain high levels of customer satisfaction.
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Technical Support Specialist
1 month ago
Pune H.O, India Analytix Business Solutions (India) Pvt. Ltd. Full timeJob Title: Technical Support SpecialistGreetings from Analytix Solutions...Company At Glance: We are a premier knowledge process outsourcing unit based in Ahmedabad, fully owned by Analytix Solutions LLC, headquartered in the USA. Our Service delivery units cater to the finance and accounting, information technology, web marketing, engineering drawing, data...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India MICHELIN Full timeJob DescriptionJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India TCP Corps Full timeJob Title: Technical Support SpecialistAbout the Role:At TCP Corps, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to our clients and internal teams. Key Responsibilities:• Sound knowledge of Corporate Legal Processes•...
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Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Agivant Technologies India Private Limited Full timeJob TitleTechnical Support SpecialistAgivant Technologies India Private Limited is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support to our global client base and partners.Key Responsibilities:Provide Tier 1-3 SupportTroubleshootingIncident ManagementKnowledge...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India TRUMPF Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at TRUMPF.As a Technical Support Specialist, you will be responsible for providing quality technical support to customers, ensuring speedy recovery of breakdowns and reliability of repairs. You will also be responsible for performing high-quality installations, start-ups, and...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India Emblaze Hiring Solutions Full timeProviding Fast and Reliable Technical SupportAt Emblaze Hiring Solutions, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing fast and reliable technical support to our customers.Key Responsibilities:Respond to customer inquiries in a timely and professional...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India Ensono Full timeJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Ensono. As a Technical Support Specialist, you will be the first point of contact for our associates and external clients regarding computer and network related incidents, requests, or issues.Key Responsibilities:Provide first-level support and initial point of...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full timeKey Responsibilities:As a Technical Support Specialist at White Force Outsourcing Pvt Ltd, you will be responsible for:Taking ownership of technical issues and working towards resolving them efficiently.Collaborating with the existing team to successfully triage technical support tickets.Providing exceptional support to customers, focusing on SQL and Oracle...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time**Key Responsibilities:**We are seeking a highly skilled Technical Support Specialist to join our team at White Force Outsourcing Pvt Ltd. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical solutions to our customers worldwide.**Key Skills and Qualifications:**Proven experience in...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India Techwise Digital Full timeTechnical Support SpecialistAt Techwise Digital, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing system administration for Mobius and Dazel products, as well as technical support and assistance to users experiencing issues with Mobius software.Key...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India Ascent Intellimation Full timeTechnical Support SpecialistAscent Intellimation seeks a skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and technical support for our IT and IOT products.ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and chat.Identify and...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India Virtusa Full timeJob OverviewVirtusa is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical integration support for merchant integrations, resolving technical integration related queries, and identifying and addressing integration queries and issues.Key...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time**Key Responsibilities:**1. Own and resolve technical issues with minimal turnaround time.2. Collaborate with team members to effectively triage technical support tickets.3. Provide exceptional support for custom SQL and Oracle solutions.**What We Offer:**A dynamic work environment at White Force Outsourcing Pvt Ltd, where you can grow and develop your...
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Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Quorum Software Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients across the energy value chain.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and other...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full timeAt White Force Outsourcing Pvt Ltd, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical issue resolution and excellent communication skills.The successful candidate will be responsible for:Taking ownership of technical issues and working towards resolving them in a timely...
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Technical Support Specialist
6 days ago
Pune, Maharashtra, India Vimerse Infotech Inc Full timeJob OverviewVimerse Infotech Inc is seeking a skilled Technical Support Specialist to join our team. In this role, you will provide high-quality customer service and technical support to our US and Global clients.This is a 24x7 rotational shift position requiring strong problem-solving skills, attention to detail, and excellent communication skills.
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Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Ensono Full timeJob Summary: We are seeking a highly skilled Technical Support Specialist to provide first-level support for Ensono's associates and external clients. The successful candidate will be responsible for capturing and documenting relevant information, prioritizing issues, and investigating solutions.Key Responsibilities:Provide first-level support for computer...
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Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India NICE Full timeTechnical Support SpecialistAt NICE, we're ambitious and game changers. We set high standards and execute beyond them. As a Technical Support Specialist, you'll be part of our global support team, providing state-of-the-art solutions for the Public Safety & Justice market.Key Responsibilities:Provide 2nd/3rd line engineering support to our...
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Technical Support Specialist
2 weeks ago
Pune, Maharashtra, India Emblaze Hiring Solutions Full timeTechnical Support Role OverviewAt Emblaze Hiring Solutions, we offer a comprehensive range of technical support services designed to provide fast and efficient assistance to website or app users. Our team is committed to delivering exceptional support, available 24/7, to address any issues that may arise.Key ResponsibilitiesProviding expert technical...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India sterlingtechnolabs Full time**Job Title: VOIP and IT Systems Specialist**At Sterling Technolabs, we are seeking a highly skilled VOIP and IT Systems Specialist to join our team. As a key member of our IT department, you will be responsible for providing first-level support and troubleshooting for IT and VOIP issues.**Key Responsibilities:**Install, configure, and maintain VOIP systems,...