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EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.
EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients’ decision making and embed analytics more deeply into their business processes. Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization. EXL Analytics serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries.
Please visit for more information about EXL Analytics.
Location - Bangalore/ Gurgaon
Role and Responsibilities:
Primary day-to-day client contacts and often interact with C-level executives.
Is primary client day-to-day contact & ensures client needs are well understood, defined & met
Serves as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)
Interacts regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results
Manages / leads 1-2 engagement/ projects with different team structures and service delivery models. Responsible for driving revenue generating from these accounts
Leads project teams of 3-6 consultants or more, and/ or Team Lead and Analysts in all aspects of project execution
Plays critical role in defining the problem, structuring the solution, and executing against it
Clearly defines project deliverables, timelines and methodology laying out the project plan
Owns the execution of the project, with on time delivery every time, ensuring all project goals are met
Manages team members, including definition of objectives, oversight of execution and evaluation of performance
Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients' success
Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff
Manages communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables
Candidate Profile:
2+ years of experience comprising analytics service delivery, consulting, solution design and client management
Experience and strong knowledge of the analytics service industry with focus on B2C & Omni-channel retail across customer lifecycle and customer journey
Demonstrable leadership ability, superior problem solving and people management skills
Excellent listening, written communication and presentation skills
Experience / exposure to marketing, operations, sales, merchandizing and supply chain, retail strategy, project management, cost reduction, and business development for Retail and Media organizations
Master's degree in management, data science, economics, mathematics, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
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