Current jobs related to ITSM / JIRA SYSTEM ADMINISTRATOR - hyderabad - VXI Global Solutions

  • Itsm / jira system administrator

    1 month ago

    Hyderabad, India VXI Global Solutions Full time

    About VXIVXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation &...

  • ITSM Jira Enterprise IT Service Management Lead

    7 days ago

    Hyderabad, Telangana, India ITC WORLDWIDE Full time

    Estimated salary: $120,000 - $180,000 per year.About the RoleWe are seeking a highly skilled ITSM Jira Administrator to join our team at ITC Worldwide. As an ITSM Jira Administrator, you will play a critical role in managing and implementing standard ITSM processes, including incident, change, and problem management.You will be responsible for promoting ITIL...

  • Jira administrator

    3 weeks ago

    Hyderabad, India Russell Tobin Full time

    Summary: 5+ years of Jira Administrator experience is required. As a Jira Administrator, you will help define, support, maintain, suggest best practices, and implement changes/configurations to Jira and plugins to support changes aimed to increase efficiencies at Uber.Requirements:Perform Jira administration and application support of Structure, JEMH, Eazy...

  • Jira Administrator

    7 months ago

    Hyderabad, India OM Sai Management Consulting Services Full time

    Experience - 3+ Years Location - Hyderabad Software - as Jira, Confluence, Bitbucket, Crowd, and PostgreSQL database. Industry - Software Industry Should have worked in Software Notice Period - Immediate joiner Job Description - Jira Administrator Over 3+ years of extensive experience in administering Atlassian Data Center products, demonstrating...

  • Jira Administrator

    4 weeks ago

    Hyderabad, India Russell Tobin Full time

    Summary: 5+ years of Jira Administrator experience is required. As a Jira Administrator, you will help define, support, maintain, suggest best practices, and implement changes/configurations to Jira and plugins to support changes aimed to increase efficiencies at Uber.Requirements:Perform Jira administration and application support of Structure, JEMH,...

  • Jira Administrator

    6 months ago

    Hyderabad, India Advansoft Full time

    **Critical / Must have Skill** - Experience: 5-7y as Jira Admin - Jira, Confluence & JSM Mandatory - Atlassian products onboarding, and Configuration - Migration b/w Server & datacenter & datacenter to cloud - Strong Knowledge of JQL, REST APIs, Groovy & Linux **Hand-on Skill / Tool Test** - Hands on experience in Jira administrator - Hands on experience in...

  • Jira Administrator

    6 months ago

    Hyderabad, India M.K GROUP Full time

    We are hiring for Jira Admin for an IT Client in Hyderabad with a Hybrid working model - **Experience - 4+ Years** **Skills - Jira, Atlassian Jira, Active Directory** - **Location - Hyderabad** **Notice Period - max 30 Days** **Job brief** **Responsibilities** - Jira Admin with above 6 year s experience in Atlassian, JIRA organization and...

  • Jira Administrator

    6 months ago

    Hyderabad, Telangana, India Impact InfoTech Full time

    Role : Jira Administrator Experience : Min 4 years of experience as a Jira Admin. Location : Hyderabad Salary : Up to 8 LPA Education : Graduation **Job Description**: 1. Good experience in Jira and respective plugins with scripting knowledge 2. Address all the tickets and user issues 3. Experience in create/maintain/delete Customfields, Projects,...

  • ITSM Consultant

    2 weeks ago

    Hyderabad, India VAlignIt Technologies Private Limited Full time

    Job Title: ITSM ConsultantJob Type:(Full-time/Contract)Job Overview:We are seeking an experiencedITSM Consultantto support and manage the implementation, configuration, and administration of the ITSM (IT Service Management) platform. The ideal candidate will have deep expertise in the full ITSM stack, including Incident, Problem, Change, Release, Service...

  • Jira Administrator

    6 months ago

    Hyderabad, India DAZN Full time

    **Job Title**: - Jira Administrator**Location**: - Hyderabad, India**Schedule**: - Full-Time, Permanent**Team**: - 61-688 - Technology Operations - IT Operations**Department**: - A - Dept HM uses to open req**What's your new role about?**: **Role Summary**: - The Jira Administrator will play a pivotal role in optimizing our use of Atlassian tools to...

  • ITSM Consultant

    2 weeks ago

    Hyderabad, India VAlignIt Technologies Private Limited Full time

    Job Title: ITSM ConsultantJob Type: [Full-time/Contract]Job Overview:We are seeking an experienced ITSM Consultant to support and manage the implementation, configuration, and administration of the ITSM (IT Service Management) platform. The ideal candidate will have deep expertise in the full ITSM stack, including Incident, Problem, Change, Release, Service...

  • ITSM Consultant

    2 weeks ago

    Hyderabad, India VAlignIt Technologies Private Limited Full time

    Job Title: ITSM Consultant Job Type: (Full-time/Contract) Job Overview: We are seeking an experienced ITSM Consultant to support and manage the implementation, configuration, and administration of the ITSM (IT Service Management) platform. The ideal candidate will have deep expertise in the full ITSM stack, including Incident, Problem, Change, Release,...

  • Project Manager

    2 months ago

    Hyderabad, India Softility Full time

    About the Role : We are seeking a highly skilled Technical Project Manager to join our team and oversee the successful delivery of IT Service Management (ITSM) projects. As a Technical Project Manager, you will be responsible for planning, organizing, and coordinating project activities to ensure they meet project objectives, timelines, and budgets. Your...

  • Project Manager

    3 weeks ago

    Hyderabad, India Softility Full time

    About the Role : We are seeking a highly skilled Technical Project Manager to join our team and oversee the successful delivery of IT Service Management (ITSM) projects. As a Technical Project Manager, you will be responsible for planning, organizing, and coordinating project activities to ensure they meet project objectives, timelines, and budgets. Your...

  • Senior Engineer-ITSM Administrator

    3 weeks ago

    Hyderabad, Telangana, India Land O'Lakes Full time

    About ANSR:Land O'Lakeshas partnered with ANSR to setup their GCC in India. You will be employed by ANSR until LandO'Lakes GCC is operationally ready. The transition fromANSR to Land O'LakesGCC is targeted to becompleted within the next two years.About Land OLakes:Land OLakes, Inc. is a 100-year-old farmer owned cooperative originally formed with...

  • Jira Administrator

    7 months ago

    Hyderabad, India Softility Full time

    Job Description :- Responsible for Atlassian suite engineering, development, configuration, integration, implementation, operations and maintaining- May cross train other team members on Atlassian suite and be cross trained on other enterprise systems- Administer and support customer Atlassian (JIRA, Confluence, Service Desk) instances- Discover and populate...

  • Jira Administrator

    7 months ago

    hyderabad, India Softility Full time

    Job Description : - Responsible for Atlassian suite engineering, development, configuration, integration, implementation, operations and maintaining- May cross train other team members on Atlassian suite and be cross trained on other enterprise systems- Administer and support customer Atlassian (JIRA, Confluence, Service Desk) instances- Discover and...

  • Jira Solutions Architect

    3 weeks ago

    Hyderabad, Telangana, India DESIDEA SOFTWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Description:- Manage the entire product lifecycle of JIRA, from implementation to maintenance and enhancements, ensuring seamless integration with cross-functional teams and business stakeholders.- Collaborate with Product Owners, Business Teams, and Developers to establish Jira workflows, dashboards, and reports that meet business needs and drive...

  • Jira Administrator

    2 months ago

    Hyderabad, India Vizlogic Digital Solutions Private Limited Full time

    1. Good experience in Jira and respective plugins with scripting knowledge2. Address all the tickets and user issues 3. Experience in create/maintain/delete Customfields, Projects, IssueTypes, Users, etc.4. Create and maintain complex workflows5. Create/Manage all the schemas in Jira6. Experience in create/manage/delete...

  • ITSM Project Delivery Lead

    2 weeks ago

    Hyderabad, Telangana, India Softility Full time

    About the Role :We are seeking a highly skilled Technical Project Manager to oversee the successful delivery of IT Service Management (ITSM) projects. As a Technical Project Manager, you will be responsible for planning, organizing, and coordinating project activities to ensure they meet project objectives, timelines, and budgets.Key Responsibilities:Develop...

ITSM / JIRA SYSTEM ADMINISTRATOR

1 month ago

hyderabad, India VXI Global Solutions Full time

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.


VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.


In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience though an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback.

Job Title: ITSM Process Automation and System Admin

Key Responsibilities

  • Configure, customize, and maintain our Jira Service Management instance, including user permissions, workflows, schemes, and automation rules.
  • Support multiple sites with Jira and Jira Service Management including creating complex Jira workflows, project setup and workflows, layout, field configurations, screen schemes, permission schemes, notification schemes, custom fields, automation, agile boards, and dashboard configuration
  • Propose Jira add-ons and plugins to enhance productivity, then follow through according to our processes to install, test, and roll-out
  • Integrate Jira Service Management with other enterprise tools and systems
  • Develop automation workflows to streamline service management operations and reduce manual tasks.
  • Gather requirements for business processes and determine ways to optimize and improve Jira setup and workflows and identify where functionality needs to improve to meet user requests
  • Continuously evaluate and improve service management processes to enhance efficiency and effectiveness.
  • Create Jira-based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics
  • Provide ongoing support to business unit users, addressing any issues and ensuring effective tool usage.
  • Develop and deliver training programs to key stakeholders on the effective use of the Jira Service Management tool.
  • Act as a primary point of contact for any questions or issues related to Jira Service Management usage.



Qualifications

Education and Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

4+ years of experience in Jira administration service management

Certification in relevant service management frameworks (e.g., ITIL) is nice to have


Skills and Competencies:

Advanced expertise in Jira administration, including configuration, customization, and maintenance.

Experience with scripting languages (e.g., Groovy) and automation tools (e.g., ScriptRunner).

Process-oriented mindset with strong experience enabling enterprise-level processes using Jira

Excellent technical troubleshooting skills and process implementation skills

Ability to work with diverse teams across different time zones

Ability to work as late as 12p PDT as needed