Inside Sales Team Lead

23 hours ago

India Ralli Realty Full time

Company Description

Ralli Realty is a privately held Real Estate Company in India specializing in Office Spaces and Residential spaces for Multinational Clients, HNI’s & Corporates in Delhi, Gurgaon, Noida, and other prominent cities of India. With over 40 years of experience, Ralli Realty is known for its work with MNC’s, Government Organizations, and HNI’s. The company is headquartered in New Delhi and focuses on Prime Commercial Office Spaces and High-end Residential Apartments.

Position: Telesales Team Lead / Manager / Supervisor

Location: Sector-39, Gurugram

Job Type: On Site ( candidates looking for work from home/hybrid mode PLEASE DO NOT APPLY)

Working days: 6 days a week including SATURDAY & SUNDAY

Key Responsibilities

1. Lead Management and Conversion

  • Manage inbound and outbound calls to engage prospective clients, introducing them to our offerings.
  • Follow up with leads generated through marketing campaigns, referrals, and digital platforms, ensuring timely and effective communication.
  • Understand client needs, provide detailed information about projects, and offer tailored solutions to convert inquiries into qualified leads.

2. CRM Management and Data Analysis

  • Utilize CRM tools to track, manage, and update leads, ensuring accurate documentation of client interactions.
  • Analyze CRM reports to monitor lead progress, identify trends, and implement strategies to improve conversion rates.
  • Regularly review CRM data to ensure effective pipeline management and prioritize high-potential leads.

3. Sales Strategy and Target Achievement

  • Develop and execute tele sales strategies to achieve monthly and quarterly targets.
  • Collaborate with the field sales team to coordinate lead handovers and ensure seamless client transitions.
  • Identify and resolve client concerns during the sales process to enhance conversion rates.

4. Campaign Communication and Engagement

  • Partner with the marketing team to manage WhatsApp campaigns and respond promptly to client queries.
  • Coordinate with marketing and sales teams to ensure alignment between campaigns and tele sales objectives.
  • Maintain a professional and customer-centric tone in all communications to foster trust and credibility.

5. Client Relationship Management

  • Build and nurture strong relationships with prospective clients to ensure satisfaction and improve referral rates.
  • Provide personalized assistance to clients, addressing their queries and concerns efficiently.
  • Conduct regular follow-ups to keep clients engaged and informed about project updates.

6. Reporting and Performance Monitoring

  • Prepare and present regular performance reports, highlighting key metrics such as lead conversion, call quality, and sales outcomes.
  • Monitor tele sales team performance and suggest improvements to achieve higher productivity and efficiency.

7. Team Leadership and Process Optimization

  • Train and mentor junior tele sales executives, ensuring they align with our sales philosophy and standards.
  • Identify process bottlenecks and recommend technology-driven solutions to streamline operations and improve results.
  • Ensure compliance with company policies and maintain consistency in communication standards.

Key Qualifications

  • Experience: 1 year to 5 years in tele sales or customer engagement.
  • Communication Skills: Excellent verbal and written communication abilities with a client-focused approach.
  • CRM Proficiency: Strong understanding of CRM tools for lead tracking, reporting, and pipeline management.
  • Sales Acumen: Demonstrated ability to meet and exceed sales targets through effective lead engagement and conversion.
  • Leadership: Experience in mentoring and guiding a tele sales team to achieve organizational goals.
  • Customer Focus: Ability to understand client needs and provide personalized, solution-driven recommendations.
  • Analytical Skills: Competence in analyzing CRM data and sales performance reports to refine strategies.
  • Technology Savvy: Familiarity with digital communication tools like automated sales processes.

Why Join Us?

· Be part of a dynamic, growth-driven team.

· Work in a supportive environment with opportunities for skill enhancement and career growth.

· Enjoy competitive compensation and be part of projects that redefine urban living.

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