Service Delivery Lead
6 days ago
We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices.Roles and ResponsibilitiesPrepare Weekly Status Reports (WSRs) by tracking SLAs, KPIs, and service delivery metrics.Participate in due diligence, prepare questionnaires to capture volumetrics, and scope of client support requirements.Analyze support requirements, prepare effort estimations, and review with SDMs & leadership.Oversee day-to-day support operations across L1, L2, and L3 teams;guide engineers.Act as a mentor, offering coaching, training, and oversight to support engineers.Lead incident management processes, ensuring timely resolution and root cause analysis.Drive change management activities, coordinating with stakeholders to minimize risk and downtime.Handle team management responsibilities, including mentoring and coaching.Ensure ITIL-based service delivery processes are followed and continuously improved.External Skills And ExpertiseStrong communication and stakeholder management skills.Hands-on experience with DevOps tools, monitoring tools, and automation suites .Solid knowledge of ETL/Data Engineering batch ecosystems and cloud platforms ( AWS, Azure, GCP ).Proficiency in scripting languages ( Shell, Python, PySpark ).Familiarity with Agile methodologies and collaborative practices.Expertise in Databricks, Azure Data Factory (ADF), Apache Spark, and Delta Lake .Strong understanding of cloud data systems/platforms and modern data architectures.
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IT Service Delivery Lead
2 weeks ago
Bengaluru, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
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Service Delivery Lead
7 days ago
Greater Bengaluru Area, India Tiger Analytics Full timeWe are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices....
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Service Delivery Lead
1 week ago
Greater Bengaluru Area, India Tiger Analytics Full timeWe are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices....
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Service Delivery Lead
1 week ago
Greater Bengaluru Area, India Tiger Analytics Full timeWe are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering...
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IT Service Delivery Lead
2 weeks ago
Bengaluru, India AVASO Technology Solutions Full timeAVASO Technology Solutions is currently seeking a Project ManagerAs an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a...
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Service Delivery Lead
3 days ago
Bengaluru, Karnataka, India Capgemini Full timeYour Role - Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality.- Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication.- Conduct root cause analysis for recurring issues and maintain the Known Error Database...
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Service Delivery Lead
7 days ago
Greater Bengaluru Area, IN Tiger Analytics Full timeWe are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering...
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Service Delivery Lead L4
2 weeks ago
Bengaluru, Karnataka, India Wipro Full time ₹ 4,00,00,000 - ₹ 6,00,00,000 per yearJob DescriptionJob Title: Service Delivery Lead L4Req Id: 111944City: BengaluruState/Province: KarnatakaPosting Start Date: 11/17/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...
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Service Delivery Lead
1 week ago
Bengaluru, Karnataka, India State Street Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWho we are looking forThe team provides operational support to global clients across regions like APAC, EMEA and North America.Improve client satisfaction through increased responsiveness to client inquiries, and reduction in exceptions by fully utilizing our global talent pool combined with better use of technology and governance that drives continuous...
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Service Delivery Lead
1 week ago
Bengaluru, Karnataka, India State Street Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWho we are looking forThe team provides operational support to global clients across regions like APAC, EMEA and North America.Improve client satisfaction through increased responsiveness to client inquiries, and reduction in exceptions by fully utilizing our global talent pool combined with better use of technology and governance that drives continuous...
