Service Delivery Lead

1 week ago


Greater Bengaluru Area, India Tiger Analytics Full time

We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices.Roles and ResponsibilitiesPrepare Weekly Status Reports (WSRs) by tracking SLAs, KPIs, and service delivery metrics.Participate in due diligence, prepare questionnaires to capture volumetrics, and scope of client support requirements.Analyze support requirements, prepare effort estimations, and review with SDMs & leadership.Oversee day-to-day support operations across L1, L2, and L3 teams; guide engineers.Act as a mentor, offering coaching, training, and oversight to support engineers.Lead incident management processes, ensuring timely resolution and root cause analysis.Drive change management activities, coordinating with stakeholders to minimize risk and downtime.Handle team management responsibilities, including mentoring and coaching.Ensure ITIL-based service delivery processes are followed and continuously improved.External Skills And ExpertiseStrong communication and stakeholder management skills.Hands-on experience with DevOps tools, monitoring tools, and automation suites.Solid knowledge of ETL/Data Engineering batch ecosystems and cloud platforms (AWS, Azure, GCP).Proficiency in scripting languages (Shell, Python, PySpark).Familiarity with Agile methodologies and collaborative practices.Expertise in Databricks, Azure Data Factory (ADF), Apache Spark, and Delta Lake.Strong understanding of cloud data systems/platforms and modern data architectures.



  • Greater Bengaluru Area, India Tiger Analytics Full time

    We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices....


  • Greater Bengaluru Area, India Tiger Analytics Full time

    We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices....


  • Greater Bengaluru Area, IN Tiger Analytics Full time

    We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering...


  • Greater Bengaluru Area, India YASH Technologies Full time

    To lead the delivery of cybersecurity programs and projects, ensuring alignment with organizational objectives, compliance standards, and risk management frameworks. The role focuses on driving secure technology implementations and fostering a culture of security awareness. Core Competencies 1. Technical Expertise - Deep understanding of cybersecurity...


  • Greater Bengaluru Area, IN YASH Technologies Full time

    To lead the delivery of cybersecurity programs and projects, ensuring alignment with organizational objectives, compliance standards, and risk management frameworks. The role focuses on driving secure technology implementations and fostering a culture of security awareness.Core Competencies1. Technical ExpertiseDeep understanding of cybersecurity frameworks...


  • Greater Bengaluru Area, India Biocon Biologics Full time

    Role Summary:We are seeking a seasoned SAP Delivery Lead with deep expertise in the FICO module, preferably with a Chartered Accountant (CA) qualification. The ideal candidate will have 20+ years of experience, including multiple full-cycle SAP S/4HANA implementations, and a proven track record of leading large-scale transformation programs in complex...


  • Greater Bengaluru Area, India YASH Technologies Full time

    To lead the delivery of cybersecurity programs and projects, ensuring alignment with organizational objectives, compliance standards, and risk management frameworks. The role focuses on driving secure technology implementations and fostering a culture of security awareness.Core Competencies1. Technical ExpertiseDeep understanding of cybersecurity frameworks...


  • Bengaluru, India Tiger Analytics Full time

    We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering...


  • Greater Kolkata Area, India Taniya HR services Full time

    Job Title: Service Delivery Manager – Cybersecurity Company – Prime Infoserv Pvt Ltd Location: Kolkata, India Job Type: Full-Time About Us At Prime Infoserv, we are not just an IT services provider—we are a trusted Cyber Advisory and Managed Security Services (MSS) partner. Our mission is to empower enterprises with resilient IT infrastructure,...


  • Greater Kolkata Area, India Taniya HR services Full time

    Job Title: Service Delivery Manager – Cybersecurity Company – Prime Infoserv Pvt Ltd Location: Kolkata, India Job Type: Full-Time About Us At Prime Infoserv, we are not just an IT services provider—we are a trusted Cyber Advisory and Managed Security Services (MSS) partner. Our mission is to empower enterprises with resilient IT infrastructure,...