Business application specialist

6 days ago

Noida, India Tech Mahindra Full time

Role - Business ApplicationSkills - EAM (Enterprise Asset Management, Maintenance (MRO), mobile app investigations on i OS, Android, and Windows platformsResponsibilities:- Provide functional resolutions within the support/maintenance scope to rectify issues while advising customers and other parties on using IFS’s products.- Provide regular, proactive updates on the progression of the resolution and deliver professional customer service.- Be conscious of the value delivered through customer support.- Continually seek opportunities to increase customer satisfaction and deepen customer relationships.- Continually be updated on the latest product developments and their ability to meet industry Standards and policies.- Understand the industry characteristics of the customer’s solution.- Identify the root cause of the issue through cross-examination and provide advice accordingly.- Collaborate as a team to achieve team goals.- Actively engage in the IFS Community.Requirements- The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.- Excellent Communication and Presentation skills, along with the ability to apply expertise & technology to achieve work objectives.- The potential to work in a distributed global team on a NA shift is a definite plus.- A bachelor’s degree in chemical & Process, Mechanical, Production & Maintenance or equivalent.- More than two years of hands-on experience working in Service & Asset Management and Maintenance along with thorough knowledge of working with different Business Application- Exposure to field service operations- Expertise in mobile app investigations on i OS, Android, and Windows platforms is a major advantage- More than two years of hands-on experience working in Service & Asset Management, Maintenance, and Maintenance Repair & Overhaul (MRO), along with thorough knowledge of working with different Business Applications.

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