Business Application Specialist

2 weeks ago

Noida, India Tech Mahindra Full time

Role - Business ApplicationSkills - EAM (Enterprise Asset Management, Maintenance (MRO), mobile app investigations on iOS, Android, and Windows platformsResponsibilities: Provide functional resolutions within the support/maintenance scope to rectify issues while advising customers and other parties on using IFS’s products.Provide regular, proactive updates on the progression of the resolution and deliver professional customer service.Be conscious of the value delivered through customer support.Continually seek opportunities to increase customer satisfaction and deepen customer relationships.Continually be updated on the latest product developments and their ability to meet industry Standards and policies.Understand the industry characteristics of the customer’s solution.Identify the root cause of the issue through cross-examination and provide advice accordingly.Collaborate as a team to achieve team goals.Actively engage in the IFS Community. Requirements The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.Excellent Communication and Presentation skills, along with the ability to apply expertise & technology to achieve work objectives.The potential to work in a distributed global team on a NA shift is a definite plus. A bachelor’s degree in chemical & Process, Mechanical, Production & Maintenance or equivalent.More than two years of hands-on experience working in Service & Asset Management and Maintenance along with thorough knowledge of working with different Business ApplicationExposure to field service operationsExpertise in mobile app investigations on iOS, Android, and Windows platforms is a major advantageMore than two years of hands-on experience working in Service & Asset Management, Maintenance, and Maintenance Repair & Overhaul (MRO), along with thorough knowledge of working with different Business Applications.

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