Store Manager

1 week ago


Kozhikode, Kerala, India EasyBuy Full time
KEY RESPONSIBILITIESTarget AchievementResponsible for achievement of set Sales target for the storeResponsible for achieving targeted LFL GrowthsResponsible for achievement of all store KPI targets.Customer ServiceEnsure all staff and managers follow Meet, Greet and DirectEnsure staff and managers proactively resolve customers queries/complaintsEnsure customer feedback is captured & shared to Operations team & Franchisee PartnerShould be fluent in English communication
• Ensuring 85%+ score on Mystery Shopping AuditEnsure enrollment of new customers to EB rewards program with accuracy of dataEnsure adherence to Visual Merchandise standards and delivering store displays as per POG guidelinesStock Management & Process ControlsAdherence to Operations SOP as set by Easybuy HO Ops TeamCommercial Audit report based on seasons/ processEnsure timely sharing of all Ops and Commercial related reports from the Store as per prescribed formats and timelinesEnsure timely receipt and display of allocated stocksEnsure all measures are taken to control shrinkageEnsure feedback on product gaps & quality comes as per timelines and shared with HOEnsure that all stock consolidation is executed as per timelinesShould possess Basic software skills like Excel, Power Point as well as has the ability to understand store related reports.Marketing & PromotionsEnsure all marketing & promotional activities are executed as per timelines. This includes closely tracking and monitoring marketing and promo performance to achieve the desired objective.Ensure that the Visual Merchandising and plan-o-gram guidelines are followed as per the SOPEnsure store competition benchmarking is done in defined frequency on various functions and shared to HO on weekly basis.Staff ManagementEnsure timely execution of staff engagement & training calendarEnsure staff retention and engagement is high through motivation, coaching and guidingRecruitment of staffs as per the SOP defined by Easybuy & cost agreed with franchisee partnerEnsure subordinates are groomed to take on higher responsibilitiesEnsure staff productivity is maintained as per targets setResponsible for organizing tasks and managing work schedules and attendance efficiently

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