Servicenow itsm with cmdb

4 weeks ago


Hyderabad, India Tata Consultancy Services Full time

Dear All TCS is hiring for Service Now ITSM with CMDB Role ITSM, Integration, CMDB Location: Chennai/ Hyderabad / Kolkata / Ahmedabad Experience: 6 to 10 years Service Now Developers with ITSM and CMDB (Developer) Job Summary and Responsibilities · Strong understanding and knowledge in ITIL Processes · Design and develop solutions within Service Now environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers · Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts , Script Includes, Widgets · Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts · Develop standards , process and support and maintenance of existing environment · Develop use-case scenarios for Testing · Assist with analyzing and converting business requirements to system requirements · Work with stakeholders to design testing strategies for development, QA and UAT environments · Working knowledge of Service Now release upgrade process for implementation · Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case managements, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM · Integrate Service Now applications with third applications using REST/SOAP APIs · Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities · Require strong debugging and troubleshooting skills · To be proficient in understanding the end to end deployment process Qualifications: · Bachelor’s degree in Engineering, Computer Science, or related branch · 5+ years overall work experience with 3+ years’ relevant experience with Service Now developing core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace · Service Now Developer Certifications preferably CSA, CAD · Strong verbal and written communication skills and proven technical leadership Preferred Qualifications · Experience with large scale, enterprise ITSM implementations · Ability to prioritize multiple competing priorities in a fast-paced environment · Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management · ITIL v4 certification · Service Now Certified Implementation Specialist in respective module experience Interested candidates can share your updated Resume Thanks & Regards Hymavathi D Talent Acquisition Group Tata Consultancy Services



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