Standex Electronics | Field Application Engineer North India
2 weeks ago
The Field Application Engineer provides technical support and expertise to clients, ensuring the successful implementation and optimization of products. Key objectives include enhancing customer satisfaction, driving product adoption, and contributing to the company’s growth.
*The territory for this role is Northern India, ideally, Mumbai, Ahmedabad, Baroda, or Delhi*
What You'll Do
- Facilitate technical exchange between customers and sales teams to design engineer Standex products
- Facilitate product customization and integration to meet customer requirements, ensuring seamless implementation
- Identify and resolve technical issues, offering innovative solutions to optimize product performance
- Deliver pre-and post-sales technical support via technology presentations and product demonstrations
- Respond to technical questions from customers, providing thorough documentation and timely feedback
- Gather and consolidate customer feedback to help define new products and improve existing ones
- Provide technical support to customers, addressing application needs and troubleshooting issues
- Collaborate with the sales team to support customer engagements, identify new business opportunities, and drive revenue growth
- Maintain proactive communication with customers
- Assist in the development of application notes, user manuals, and other technical documentation
- Collaborate closely with factory teams to ensure effective technical support and information exchange
- Stay updated on industry trends, competitive products, and emerging technologies to provide informed recommendations
- Travel to customer sites as needed to support sales and implementation activities
Direct Management Responsibilities
This role has no direct management responsibilities. However, this role requires indirect leadership of team members across multiple functions, levels, and sites. This indirect leadership includes:
- Foster collaboration with team members to drive value and collectively identify and resolve problems.
- Advocate for the end user and stakeholder by empathizing with and understanding user needs.
- Coordinate with cross-functional teams, including sales, marketing, and product development, to align customer needs with company objectives.
- Oversee project timelines and deliverables, ensuring that customer expectations are met within the agreed-upon timeframes.
- Exhibit active listening, facilitate sessions, and clearly communicate at all levels.
What You'll Bring
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field
- Minimum of 3-5 years of experience in a field application engineering role or similar technical support position
- Willingness and ability to travel 20% to customer sites as needed to support sales and implementation activities
- Strong technical knowledge of the company’s products and their applications
What We Value
- CAD experience, namely, with SolidWorks.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues
- Demonstrated strategic thinking and analytical skills
- Ability to work independently and as part of a team, managing multiple priorities and projects simultaneously
- Strong organizational skills with a process-oriented mindset
- Communication, collaboration, and interpersonal skills with the ability to influence others
- Effective communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
- Strong customer service orientation and a commitment to delivering high-quality support
- Adaptability and a proactive approach to learning new technologies and industry developments
- Willingness to travel to customer sites and industry events upon need
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