Mélange Digital | Head of Operations

18 hours ago

delhi, India Mélange Digital Full time
About Mélange Digital:
Mélange Digital is an award-winning integrated marketing and communications agency with offices in India, Singapore, and the UAE. We specialize in delivering impactful campaigns across media relations, digital marketing, and content solutions for a global clientele, including Costa Cruises, Resorts World Cruises, Singapore Tourism Board, and Hong Kong Tourism Board. With in-house teams for influencer marketing and production, we provide seamless, data-driven marketing solutions tailored to our clients' goals.
We are seeking an accomplished and visionary Head - Operations & Client Servicing to take charge of operational excellence, client delivery, and overall agency growth from our Goa office. This leadership role demands a strategic mindset, operational precision, and a proven ability to drive client success and team performance.
Key Responsibilities:
Strategic Leadership & Accountability
Serve as a key member of the senior leadership team, contributing to the strategic direction, operational goals, and long-term vision of Mélange Digital.
Lead and own the overall client servicing and operations function, ensuring alignment with the agency’s objectives and client expectations.
Foster a culture of accountability, innovation, and excellence across all teams.
Operational Excellence:
Design, implement, and refine scalable processes to ensure operational efficiency and quality control in campaign execution.
Manage resources, workflows, and budgets to optimize profitability and timely project delivery.
Establish and monitor KPIs, ensuring data-driven decision-making to improve agency performance.
Evaluate and adopt industry best practices and tools to enhance operational capabilities.
Client Success & Relationship Management:
Act as the senior point of escalation for all key client relationships, ensuring a consistently high level of client satisfaction.
Drive the strategic direction for client accounts, overseeing integrated marketing and communications strategies tailored to business objectives.
Anticipate client needs and proactively propose innovative solutions to elevate campaign outcomes and add value.
Build and nurture long-term relationships with high-value clients, positioning Mélange Digital as their trusted partner.
Team Leadership & Development:
Lead, mentor, and inspire cross-functional teams, including account management, creative, and digital teams, to deliver exceptional results.
Champion professional growth by identifying skill gaps, providing regular feedback, and organizing upskilling opportunities.
Foster collaboration across departments to ensure cohesive campaign delivery and knowledge sharing.
Growth & Profitability:
Identify opportunities for account growth through upselling and cross-selling agency services, contributing directly to revenue targets.
Collaborate with the business development team to shape proposals and pitch strategies for new client acquisition.
Balance creative ambition with operational feasibility to achieve sustainable growth and high client ROI.
Qualifications & Skills:
Experience:
8–10 years of leadership experience in an integrated communications agency, with a track record of managing multi-disciplinary teams and overseeing large-scale campaigns.
Demonstrated ability to manage client portfolios with annual revenues exceeding INR 20 million (or equivalent).
Skills:
Deep expertise in integrated marketing, including media relations, digital strategy, branding, and influencer marketing.
Exceptional strategic thinking with the ability to align operational plans to broader business goals.
Advanced project management capabilities, including budget oversight and risk mitigation.
Outstanding communication and negotiation skills to build trust with clients and inspire teams.
Strong analytical mindset with proficiency in leveraging data for performance improvement and decision-making.
Education:
A bachelor’s degree in Marketing, Communications, Business Administration, or a related field. An MBA or equivalent postgraduate qualification is preferred.
What Success Looks Like in This Role:
Streamlined operations and workflows that support timely, profitable, and high-quality project delivery.
Strengthened client relationships leading to high retention rates and increased account revenue.
A motivated, high-performing team delivering consistent campaign excellence.
Contributing to the agency’s reputation as a market leader in integrated communications and marketing solutions.
What we Offer:
A leadership position in a fast-growing, globally recognized agency.
Competitive compensation and performance-based incentives.
Opportunity to work in a dynamic, entrepreneurial environment with a scenic backdrop of Goa.
A platform to shape the future of integrated marketing and communications for marquee brands.
How to Apply:
If you are ready to lead with accountability, inspire teams, and drive client success, send your CV and a detailed cover letter outlining your vision for the role to .

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