Assistant Manager- Operations
4 days ago
Skills: - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre. - Strong leadership abilities to guide, inspire, and manage a diverse team effectively. - Excellent verbal and written communication skills to interact with team members, customers, and management. - Advanced problem-solving skills to handle complex customer issues and operational challenges. - Ability to analyse performance data and identify trends or areas for improvement. - Strong focus on customer service and the ability to lead the team in delivering exceptional service. - Effective time management skills to handle multiple tasks and responsibilities efficiently. - Familiarity with banking systems, CRM software, and contact centre technologies. Job role: - Oversee daily operations of the team, ensuring that performance standards and targets are met. - Manage shift schedules and handle requests for time off to ensure adequate coverage. - Foster a positive team environment and motivate team members to achieve high performance. - Monitor and evaluate calls, emails, and chat interactions to ensure adherence to quality standards and banking policies. - Provide constructive feedback to team members, addressing areas for improvement and recognizing accomplishments. - Track key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction scores etc. - Identify training needs and coordinate additional training sessions to enhance team skills and knowledge. - Support the professional development of team members by identifying strengths and areas for growth. - Handle escalated customer issues that require advanced problem-solving and intervention. - Implement strategies to enhance customer service quality and address common service issues or complaints. - Promote and enforce best practices in customer service to improve overall team performance. - Ensure clear and effective communication within the team and between the team and other departments. - Prepare and present reports on team performance, customer feedback, and operational issues to management. - Address any operational or team-related challenges promptly and effectively. - Ensure that the team adheres to banking regulations, compliance requirements, and internal policies. - Identify potential risks or issues in processes and work to mitigate them Graduation is Mandatory
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Executive Assistant to Managing Director
2 weeks ago
Thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across departments. Key...
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Executive Assistant to Managing Director
2 weeks ago
Thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across departments. Key...
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Executive Assistant to Managing Director
2 weeks ago
thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across departments. Key...
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Executive Assistant to Managing Director
2 weeks ago
Thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across departments.Key...
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Executive Assistant to Managing Director
2 weeks ago
thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across departments.Key...
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Executive Assistant to Managing Director
2 weeks ago
Thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across departments.Key...
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Executive Assistant to Managing Director
2 weeks ago
Thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across departments.Key...
-
Executive Assistant to Managing Director
2 weeks ago
Thane, India Newleap Nestor Full timeThe Operations Executive – Founder’s Office acts as a strategic support to the Founder, ensuring smooth execution of key business initiatives, pilot projects, and cross-functional operations. The role combines project execution, process management, analytical problem-solving, and on-ground coordination to drive business outcomes across...
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Assistant Manager- Operations
7 days ago
Thane, India Staffing Bench HR Solutions Full timeSkills: - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre. - Strong leadership abilities to guide, inspire, and manage a diverse team effectively. - Excellent verbal and written communication skills to interact with team members, customers, and management. - Advanced problem-solving skills to handle complex customer issues and...
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Assistant Manager- Operations
7 days ago
Thane, India Staffing Bench HR Solutions Full timeSkills: - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre. - Strong leadership abilities to guide, inspire, and manage a diverse team effectively. - Excellent verbal and written communication skills to interact with team members, customers, and management. - Advanced problem-solving skills to handle complex customer issues and...
