Product Lead- Hospitals

7 days ago

bangalore, India Even Full time

Job Title: Product Lead – Hospitals Location: Bangalore (Onsite at Even Hospital, Race Course Road) Reporting to: CEO About Even: Even is reimagining healthcare delivery, and a major part of it is to create seamless, patient-centric hospital experiences. Our goal is to combine operational excellence with technology and AI-driven solutions to make every hospital visit smooth, efficient, and stress-free for patients and their families. Role Overview: We are looking for a hands-on Product & Experience Lead for our hospitals who will take ownership of enhancing patient and customer experience . This role sits at the intersection of hospital operations, product strategy, and technology integration, focusing on creating frictionless, efficient, and high-quality experiences across all touchpoints of a patient’s journey. Key Responsibilities: Patient Experience Design: Understand patient and customer pain points in hospital visits and design processes to reduce confusion, waiting time, and operational friction. Operations + Product Integration: Work closely with hospital operations, doctors, and staff to implement improvements using technology and AI wherever applicable. Process Optimization: Reimagine offline hospital processes, identify inefficiencies, and introduce scalable solutions for smoother operations. Clinical Impact and quality control: Ensuring the right clinical protocols are enforced, automating quality control across all clinical practices and ensuring the best medical outcomes. Cross-functional Leadership: Collaborate closely with the CEO, CTO, doctors, and hospital staff to align product initiatives with operational goals. Innovation & Strategy: Continuously research and propose new tech, digital tools, and AI integrations to improve patient experience and hospital efficiency. Hands-On Execution: Own end-to-end projects from ideation to execution, ensuring solutions are practical, implementable, and impactful. Qualifications & Experience: Proven experience in hospital, clinic, or healthcare operations , ideally in a role involving patient experience improvement. Experience with EMR development or healthcare technology products is a strong plus. Background in product management, strategy, or operational leadership . Medical background (doctor or clinician) with transition into product/strategy is highly desirable. Strong analytical, problem-solving, and communication skills. Comfortable being hands-on in hospital operations while designing scalable patient experience initiatives. What We Offer: Opportunity to shape patient experience at Even’s hospitals, impacting thousands of lives. Close collaboration with senior leadership, doctors, and tech teams. A high-visibility role that blends hospital operations, product strategy, and technology .

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