Hospitality Manager

2 weeks ago

bangalore, India K Hospitality Corp Full time

About the CompanyTo manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.About the RoleTo manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.ResponsibilitiesClient & Relationship Management Act as the primary point of contact for senior client stakeholders.Build strong partnerships by understanding client needs and aligning service solutions.Conduct regular reviews to ensure satisfaction and resolve escalations promptly.Operational Excellence Oversee day-to-day food court operations across multiple sites.Ensure compliance with FSSAI, hygiene, and safety standards.Drive innovation in menus, health counters, and service models.Financial & Commercial Management Deliver account-level P&L, revenue growth, and cost control.Manage budgets, forecasts, and financial reporting.Lead rate negotiations, renewals, and contract discussions.People Management Lead, train, and motivate site managers and support teams.Ensure optimal staffing, development, and performance across locations.Foster a culture of accountability, quality, and compliance.Business Growth & Retention Identify opportunities for service expansion and organic growth.Support new business initiatives through existing client networks.Ensure long-term client retention through proactive engagement and delivery excellence.QualificationsGraduate in Hotel Management, Hospitality, or Business Administration.8–12 years of experience in contract catering/food services, including 4–5 years in Key Account Management.Required SkillsClient & Stakeholder ManagementCommercial & Financial AcumenContract Catering / Food Court Operations ExpertiseLeadership & Team DevelopmentStrategic & Analytical ThinkingHSE and FSSAI Compliance

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