Data Manager

4 days ago

Noida, Uttar Pradesh, India Innovaccer Full time
A Day in the Life ● The Data Ops Manager will be responsible for overseeing the successful delivery of data integration, analytics support, and operational excellence across multiple healthcare clients, with a strong focus on value-based care models. This role requires a deep understanding of US healthcare data (clinical, payor, cost, episodes, and readmissions) and involves end-to-end ownership of business-as-usual (BAU) activities, customer relationships, and continuous improvement initiatives.

● The manager will lead cross-functional collaboration with product, infrastructure, and database teams, ensuring seamless operations, adherence to SLAs, high data quality, and enhanced customer satisfaction. They will also be expected to provide thought leadership in identifying automation opportunities, optimizing cloud costs, and enabling actionable data insights to support customer outcomes.

Maintain proficient understanding of US healthcare data domains including clinical data, payor files, cost data, readmissions, and episodes of care.

● Translate healthcare data into meaningful insights to support customer decision-making within value-based care frameworks.

● Act as a trusted advisor to clients by identifying early warning signs, raising potential risks, and offering proactive solutions.

Process & BAU Operations

● Lead troubleshooting of complex data integration and analytics issues, identifying root causes and resolving bottlenecks across data flows.

● Proactively manage and optimize cloud resource utilization and costs.

● Partner with the customer implementation team to estimate, track, and execute handover processes effectively.

● Drive automation initiatives to reduce manual intervention, improve efficiency, and enhance key unit metrics.

● Collaborate cross-functionally with internal teams (Product, Infrastructure, Database, Analytics) to resolve business-critical issues with minimal disruption.

● Lead resource planning, project effort estimations, and allocation for multiple customer accounts.

● Ensure smooth project transitions by driving structured handover processes.

● Commit to delivering high-quality outputs with zero data quality issues raised by customers.

● Monitor team and self-performance against defined OKRs, providing regular updates to leadership.

● Identify gaps in team skillsets, provide constructive feedback, and escalate training needs to leadership.

● Manage customer satisfaction (CSAT) for assigned projects and drive improvements in customer

Independently conduct customer status meetings, driving issue resolution and building customer

Provide constructive feedback, performance appraisals, and career development guidance to team members.

● Bachelor's or Master's degree in Computer Science, Information Systems, Healthcare Informatics, or related field.

● 12+ years of experience in data integration, analytics support, or related fields, with at least 3+ years in a managerial role.

● Strong expertise in US healthcare data, value-based care models, and associated regulatory requirements. Hands-on experience with cloud platforms (AWS, Azure, or GCP) and cost optimization strategies.

● Proficiency in data troubleshooting, root cause analysis, and managing complex data flows.

Familiarity with BI tools, data integration frameworks, and healthcare interoperability standards (HL7, FHIR, X12, etc.) Experience in stakeholder management, customer engagement, and cross-functional leadership.

●

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